Need help signing in to Skype for Business (iOS)?

We’re sorry you’re having trouble signing in to Skype for Business. Here are answers to some common sign-in questions.

How do I sign in to the Skype for Business app?

You need a sign-in address and password from an organization that has a Skype for Business or Lync license. If you’re already using Skype for Business on your desktop, then you can sign in with the credentials from your work or school account. 

How do I reset my password?

If you forgot your password, or it doesn’t work anymore, contact your workplace technical support—typically the person who set up your Skype for Business or Lync account for you. Provide them with these links:

What’s the format of my sign-in address and user name?

Your sign-in address looks like this:

You might be asked for both a user name and a sign-in address. The user name is what you use to sign in to your organization’s network, either or domain\username.

Do I need to enter proxy settings?

If you’re behind an authenticated proxy, you’ll need to provide proxy authentication information, as follows.

  1. Tap your picture to bring up your profile page.

  2. Tap Options (Gear icon) > HTTP Proxy.

  3. Enter your Domain, User Name, and Password.

  4. Click Done.

I’m trying to sign in to Lync 2010 server but I have the Skype for Business app installed

Skype for Business does not work with Lync Server 2010. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. To install the Lync 2010 app, do the following:

  1. From your iOS device, go to the App Store, and search for Lync 2010.

  2. Tap the Download (Download button from the Apple App Store) button in the app, and then tap Open. As soon as the app is installed, it appears on your home screen.

See Also

Where to sign in to Office 365

Applies To: Skype for Business for iPhone, Skype for Business for iPad

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