My QuickTime movie doesn't play in Office for Windows

Cause: QuickTime movies don't play in some versions of Office for Windows

Solution:    Add the QuickTime Player to the Windows-based computer

The 32-bit version of PowerPoint 2010 can only play an .mp4 or .mov file if the computer has a QuickTime Player installed. Download QuickTime for Windows from the Apple site.

Solution:    Use a common movie format

If you want to insert a movie in an Office for Mac file, such as document, worksheet, or presentation, or attach a movie to an email message and then play the movie in Office for Windows, use a common movie format, such as MPEG 2, MPEG 4, or AVI.

See also

Best practices for working with Windows

Turn off Compatibility Report

Connect with an expert
Contact us
Expand your skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×