My Account page says I don’t have Office, but I actually do

If you bought and installed Office, but your account page doesn’t list it, you’re probably signed in to an account that’s not associated with your Office subscription.

  • Sign out and then sign in again with the email address you used when you installed Office. To sign out, click your name at the top of the page, and then click Sign out.

    If you don’t remember which email address you used when you installed Office, contact support.

If you bought Office with a new PC, you might need to download and install Office.

Applies To: Excel 2013, Outlook 2013, Publisher 2013, Word 2013, OneNote 2013, PowerPoint 2013, Office Shared 2013

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