Mobile devices options in Outlook on the web

Set up email on your mobile device

Note: Do you have a mobile device that isn't in the list above? If so, see Set up Office apps and email on a mobile device. There, look for the "Have a different device?" section and then select the device that applies to you.

Use the Mobile devices page

The Mobile devices page lets you view all the devices that you're currently syncing with your mailbox. From the Mobile devices page in Outlook on the web, you can perform different actions to help you manage your devices.

To get to the Mobile devices page, select Settings Settings > View all Outlook settings > General > Mobile devices.






Select a mobile device from the list > Edit Edit

Edit displays info about the device, including the device name, type, and the last time the device connected to your mailbox.



Select the device you want to remove > Delete Delete

Delete removes the sync partnership and delete the device from your mailbox. This does not remote wipe your device.



Select the device you want to refresh > Refresh Refresh

The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you’ve configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device.

Enable logging

Enable logging

Select the device you want to log > Enable logging Enable logging

If your administrator asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You’ll receive an email message in your inbox with the log file attached that you can forward to your admin.

Note: This option might not be available to you depending on settings managed by your administrator.

Having trouble syncing email to your mobile device?

If you're having problems syncing email to your mobile device, see Fix email sync issues or remove a device from your Outlook on the web mailbox.

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