Mobile devices

You can use your mobile phone, tablet, or other supported device to access information in your mailbox. The information you can access includes email messages, voice mail messages, calendar items, contacts, and task data.

The Mobile devices tab lets you view all the devices that you’re currently using to synchronize with your mailbox. If you’re using a POP or IMAP email program to synchronize your email, that will also appear in the list.

Note: You don’t use Outlook Web App to specify the devices you want to synchronize with your mailbox. Instead, devices that you connect to your mailbox are displayed as connected devices within Outlook Web App after you’ve created a connection to your mailbox. For information about setting up your mobile phone, tablet, or other supported device to access your account information, see Phone and tablet setup reference.

In this article

View devices connected to your mailbox

What can I do from the Mobile devices tab?

What do I need to know about Exchange ActiveSync?

What if I want to know more?

View devices connected to your mailbox

To view the devices that you’ve connected to your mailbox:

  1. Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.

  2. At the top of the page, choose Outlook (or Mail). Or, choose the app launcher Office 365 app launcher icon > Mail.

    Office 365 navigation options
  3. At the top of the page, select Settings Settings: update your profile, install software and connect it to the cloud > Options, and then select one of the following:

    • Phone > Mobile devices

      OR

    • General > Mobile devices

What can I do on the Mobile devices page?

You can perform several tasks if you have at least one mobile device set up to synchronize with your mailbox. This article provides an overview of each task.

Note:  The list of mobile devices contains an entry for each mobile phone, tablet, other supported device, or program that’s currently synchronizing with your mailbox, in addition to an entry for each device that’s previously synchronized with your mailbox. Mobile devices remain in this list until you remove them.

Button

Name

Description

edit

Details

Select a mobile device from the list, and then select Details edit . This will display details about the device, including the device name, type, and the last time the device connected to your mailbox.

discard

Delete

After you perform a remote device wipe on your mobile device, it remains on the list. To remove it from the list, select the device, and then select Delete discard . If you perform a remote device wipe on a mobile device and have to synchronize the device with your mailbox later, you must delete the device from the list before you configure it to synchronize again. If you don't do this, the device will perform another remote device wipe.

WipeDevice

Wipe Device

If you lose your mobile device or want to remove all personal data from it, you can use a process known as remote device wipe. This process removes all personal data from your device.

Note: After a remote device wipe has occurred, data recovery will be very difficult. However, no data removal process leaves a device as free from data as it is when it's new. Recovery of data from a device may still be possible by using sophisticated tools.

To perform a remote device wipe, select the device from the list, and then select Wipe Device. You’ll receive a confirmation message that asks if you’re sure you want to perform this action. If you decide to perform the remote device wipe, the data on your mobile device and any installed storage cards will be deleted the next time the mobile device tries to connect to the Exchange server. As soon as a remote device wipe has been initiated, the status of your device will be Pending Wipe. When the wipe is complete, the status of the device will change to Wipe Completed.

Start logging

Start Logging

If your device can't synchronize or isn’t synchronizing correctly, your administrator may ask for the device's log. This log file contains technical details related to synchronization. To retrieve the log for your mobile device, select the device from the list, and then select Start Logging. You’ll receive an email message in your Inbox with the log file attached. The log file is a very small text file. You should forward this log to the person who manages your email for help.

refresh

Refresh

Select Refresh to update the list of mobile devices that are synchronizing with your mailbox. The list will update automatically. However, if you’ve configured a new device and can't see it in the list, select Refresh. If the device still doesn't appear, check the Exchange ActiveSync settings on the device.

What do I need to know about Exchange ActiveSync?

If you want to access email, calendar items, contacts, and task data on your mobile phone, tablet, or other supported device, your device must be compatible with Exchange ActiveSync. If your device doesn’t support Exchange ActiveSync, you can set up a POP3 or IMAP4 account that will enable you to set up your device to send and receive email.

To find your IMAP or POP settings, see Find POP or IMAP server settings.

Note:  Most mobile devices today support Exchange ActiveSync. If you're not sure whether your device is compatible with Exchange ActiveSync, see Phone and tablet setup reference, review your device documentation, or contact your provider.

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