Managing Call-Forwarding

If your system administrator has enabled your user account for unified communications, you can use Communicator Web Access to configure call forwarding.

Note: You must use a specific format when entering telephone numbers to be used for call-forwarding. For more information, see Specifying a New Call-Forwarding Phone Number

To forward calls to a number

  • In the Contact List, click the Call Forwarding button beside your name (the button with the telephone icon on it), point to Forward Calls to, and then do one of the following:

    • Click an existing number.

    • Click New Number. In the Edit Phone Number -- Web Page Dialog dialog box, in the Phone Number box, type the new number, and then click OK.

To forward calls to a person

  1. In the Contact List, click the Call Forwarding button beside your name, point to Forward Calls to, and then click Contact.

  2. In the Select a contact pane, do one of the following:

    • Click the name of the contact that you want to forward your calls to, and then click OK.

    • Use the Search box to locate the person that you want to forward your calls to, and then press ENTER. In the search results, click the name that you want, and then click OK.

To simultaneously ring two phone numbers each time you receive a call

  • In the Contact List, click the Call Forwarding button beside your name, point to Simultaneously Ring This Number , and then do one of the following:

    • Click an existing phone number.

    • Click New Number. In the Edit Phone Number -- Web Page Dialog dialog box, in the Phone Number box, type the new number, and then click OK.

To redirect unanswered calls

  1. In the Contact List, click the Call Forwarding button beside your name, and then click Call-Forwarding Settings.

  2. In the Call-Forwarding Settings dialog box, click Do not forward calls or Ring me and simultaneously ring this number, as appropriate.

  3. Do one of the following:

    • In the Send unanswered calls to list, click the number where you want to redirect your unanswered calls.

    • To choose a new phone number, click New Number. In the Phone Number box, type the new number, and then click OK.

    • To redirect calls to a contact, click Contact, and then click Configure. Click the name of the contact that you want phone calls forwarded to, and then click OK.

    • Use the Search box to locate the user that you want to send your unanswered calls to, and then press ENTER. In the search results, click the name that you want, and then click OK.

  4. In the Call-Forwarding Settings dialog box, in the Ring for this many seconds before sending box, specify how many seconds the phone will ring before the call is automatically forwarded and then click OK.

To apply call-forwarding settings only during your working hours

Communicator Web Access uses the settings in Microsoft Office Outlook to determine your working hours. For details about changing how your working hours are displayed, see the Outlook help.

  1. In the Contact List, click the Call Forwarding button beside your name, and then click Call-Forwarding Settings.

  2. In the Call-Forwarding Settings dialog box, select the Only apply these settings during my working hours specified in Outlook check box, and then click OK.

To turn off call forwarding

  • In the Contact List, click the Call Forwarding button beside your name, and then click Do Not Forward Calls.

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