Make and receive calls using Skype for Business (Lync)

Skype for Business (Lync) automatically detects your audio and video devices, such as a headset, mic, speakers and cameras. Before you make a call make sure that you have an audio device connected to your computer. We strongly recommend that you check your devices before joining a meeting or making a call, to make sure you’re all set.

Since there isn’t an option in Skype for Business (Lync) Windows Store app to verify that your audio and video devices are set-up, we recommend that you make a test audio or video call to make sure everything is working correctly.

To call a contact using Skype for Business (Lync), select the contact and select the phone button. Then choose one of the following options for the call:

Skype for Business (Lync) call: to call the contact in Skype for Business (Lync)

Work: to call the contact at a work number (not available for Office 365 users)

Voice mail: to call the contact’s voice mail (not available for Office 365 users or with Lync Basic)

Screen shot of  options for making calls

After the call connects, use the mic button at the bottom of the window to mute/unmute yourself, and the handset button to end the call.

Screen shot of app commands

Use the other call controls as appropriate:

Select the More button Screen shot of More button for the following options:

  • Hold Call

  • Transfer Call to another number or person.

  • Dial pad to interact with an automated phone system, such as entering a code, when you call your voicemail, or make a selection when you call an office reception desk.

  • Speaker volume to adjust the sound. Slide the pointer up and down for volume, or select the speaker icon at the top of the volume control to mute your speaker.

  • Leave conversation without ending the call.

    Screen shot of More button options

Select the Video button to add video to a Skype for Business (Lync) call.

Select the IM button to add instant messaging to a Skype for Business (Lync) call.

Select the Participants button Screen shot of participants icon to invite other contacts to join the call.

Use the Dial pad

If your Skype for Business (Lync) account is enabled for Enterprise Voice (not available for Office 365 users), you can use the dial pad to call a phone number from Skype for Business (Lync).

  1. Swipe in from the bottom of the Skype for Business (Lync) home screen or right-click with a mouse, and select Dial pad.
    Dial pad on Lync home screen

    Tip    The dial pad is available in snapped view as well. Just swipe from the bottom of or right-click the snapped view. For details about the snapped view, see Use the snapped view.

  2. Enter a phone number in one of the following ways:

    • Select the number buttons on the Dial pad.

    • Type the number on your keyboard.

    • Paste the number if it is already copied to the clipboard.

  3. Select CALL.

    After the call connects, use the mic button at the bottom of the window to mute/unmute yourself, and the handset button to end the call.

    Screen shot of app commands

Receive a call

When a contact calls you, a notification displays on your screen. To answer the call, select the notification.

If you don’t want to accept the call, swipe the alert to the right, or select Decline to dismiss the call and send it to voice mail, if available.

Screen shot of call alert

Answer audio and video calls on a locked device

You can answer audio and video calls quickly, without having to unlock your device and login. When someone calls you, a call alert pops up on the locked screen. Click the appropriate button to answer with video or audio.

If you need to login to your device in the middle of the conversation, select the Unlock button on the lower left side of the call window.

Screen shot of answering calls when device is locked

Applies To: Lync 2013

Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Change language