Let users reset their own passwords in Office 365

Contributors: Diane Faigel Kweku Ako Adjei
Last updated 10 October, 2017

I forgot the username or password for the account I use with Office.

This article is for people who set password policy for a business, school, or nonprofit.

If you're a user looking to reset or change your password, see I forgot the username or password for the account I use with Office.

Getting crushed with people asking you to reset their passwords? As the Office 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!

Here are a few things you need to know:

  • You get self-service password reset for cloud users free with any Office 365 business, education, or nonprofit paid plan. It doesn't work with Office 365 trial.

  • It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.

  • If you're using on-premises Active Directory, you can set this up but it requires a paid subscription to Azure AD Premium.

Let people reset their own passwords in Office 365

These steps turn on self-service password reset for everyone in your business.

  1. Go to the Office 365 admin center.

    Go to the Office 365 admin center.

    Go to the Office 365 admin center.

  2. Choose Settings > Security & privacy.

  3. Choose the link for the Azure AD admin center. You'll get Azure for free!

    Choose the link to go to the Azure admin center.

  4. Choose Users and groups > Password reset.

    Choose Users and groups

  5. On the Properties page, choose All to enable it for everyone in your business, and then choose Save.

    Choose All

  6. When your users sign in to Office 365, they will be prompted to enter additional contact information that will help them reset their password in the future.

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Set an individual user's password to never expire

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