Import email, contacts, and calendar from an Outlook .pst file

When you want to move your Outlook email messages, contacts, and calendar from one computer with Outlook to another computer, or move them to your Office 365 mailbox, using the Import and Export Wizard is the easiest way to complete the task. Do you want to import only contacts (email addresses)?

First, make sure you're using a desktop version of Outlook. Here's what the ribbon looks like in Outlook 2016 for your desktop. The 2007, 2010, and 2013 versions of Outlook look similar, and you can use them to import, too.

This is what the ribbon looks like in Outlook 2016.

Does your ribbon say "Office 365" or look different from this picture? See My ribbon says "Office 365" or looks different from the picture. Or, if you're a Mac customer, see the instructions to import to Outlook on Mac 2011 or Outlook 2016.

Note   The Outlook Import and Export wizard does not export folder properties such as views, permissions, and AutoArchive settings; message rules; and blocked senders lists.

Choose from the following list of import instructions. To learn how to export to a .pst file, see Export or back up email, contacts, and calendar to an Outlook .pst file.

Office 365: Import Outlook items from a .pst file

If you have an Office 365 mailbox, you can use Outlook 2007, 2010, 2013, or 2016 to move all of your email, contacts, and calendar items into your Office 365 mailbox. Outlook that's installed on your computer has a handy Import/Export wizard that lets you move email and contacts around from one place to another.

Here's what an Office 365 mailbox looks like in Outlook on the web; Outlook on the web is different from Outlook on your desktop.

A picture of what the Outlook ribbon looks like for Office 365.

If you don't have a copy of Outlook installed on your computer, see How to get a copy of Outlook for my desktop.

After you get a copy of Outlook on a computer:

  1. Add your Office 365 email account to Outlook.

    Outlook on your desktop will automatically sync with your Office 365 Outlook and you'll see the contents of your Office 365 mailbox appear.

  2. Next, for your version of Outlook desktop, choose the instructions in this article to import items to your Office 365 email account.

Outlook 2013 and Outlook 2016: Import Outlook items from a .pst file

These instructions assume you've already exported your Outlook email, contacts, and calendar from another instance of Outlook, and now you want to import them to Outlook 2013, Outlook 2016, or your Office 365 mailbox.

  1. At the top of your Outlook 2013 or 2016 ribbon, choose File.

    This is what the ribbon looks like in Outlook 2016.
  2. Choose Open & Export > Import/Export.

    Choose Open & Export, and then choose Import/Export.

  3. Choose Import from another program or file, and then click Next.

    Import and Export Wizard

  4. Choose Outlook Data File (.pst) and click Next.

  5. Browse to the .pst file you want to import. Under Options, choose how you want to deal with emails and contacts, then choose Next.

    Choose the .pst file you want to import.

  6. If a password was assigned to the Outlook Data File (.pst), enter the password, and then click OK.

  7. To import the contents of your .pst file into your Office 365 mailbox, choose that mailbox here.

    To import your email, contacts, and calendar to your Office 365 mailbox, choose that mailbox here.

  8. Choose Finish. Outlook starts importing the contents of your .pst file immediately. It's finished when the progress box goes away.

    If you're importing your .pst file to your Office 365 mailbox, you may see a message that it's trying to connect with Office 365. This happens when the Internet connection is interrupted, even for a moment. Once your Internet connection is re-established, Outlook will continue importing the .pst file.

Tip    If you want to import or restore only a few items from an Outlook Data File (.pst), you can open the Outlook Data File, and then, in the navigation pane, click and drag the items from Outlook Data File folders to your existing Outlook folders.

If you think your .pst file is corrupted, see Repair Outlook Data Files (.pst and .ost).

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Outlook 2010: Import Outlook items from a .pst file

These instructions assume you've already exported your Outlook email, contacts, and calendar from another instance of Outlook, and now you want to import them to Outlook 2010 or your Office 365 mailbox.

  1. At the top of your Outlook ribbon, choose the File tab.

    In Outlook 2010, choose the File tab.

  2. Choose Open > Import.

    Choose Open, then choose Import.

  3. In the Import and Export Wizard, click Import from another program or file, and the click Next.

    Choose import from another program or file.

  4. Select Outlook Data File (.pst), and then click Next.

    Choose .pst import

  5. Choose Browse, then choose the .pst file you want to import, and choose Next.

    Notes    Under Options, if you want the imported information to replace duplicate items already in Outlook, choose that. Otherwise, choose Do not import duplicates.

    Choose the .pst file you want to import

  6. If a password was assigned to the Outlook Data File (.pst), you are prompted to enter the password, and then click OK.

  7. Set the options for importing items. Choose Filter if you want to only import certain emails. Choose the More Choices tab if you want to only import emails that are read or unread.

    The default settings usually don’t need to be changed. The top folder — usually Personal Folders, Outlook Data File, or your email address — is selected automatically.

    Choose Filter if you want to import only certain emails.

  8. Include subfolders is selected by default. All folders under the folder selected will be imported.

  9. The default selection of Import items into the same folder in matches the folders from the imported file to the folders in Outlook. If a folder doesn’t exist in Outlook, it will be created.

  10. Choose Finish. Outlook starts importing your data immediately. You'll know it's finished when the progress box closes.

Tip    If you want to import or restore only a few items from an Outlook Data File (.pst), an easier way is to open the Outlook Data File, and then in the navigation pane click and drag the items from Outlook Data File folders to your existing Outlook folders.

If you think your .pst file is corrupted, see Repair Outlook Data Files (.pst and .ost).

Were these steps helpful? Please leave us a comment.

Outlook 2007: Import Outlook items from a .pst file

These instructions assume you've already exported your Outlook 2007 items as a backup file, and now you want to restore them. Or, you want to import them into your Office 365 mailbox.

  1. At the top of our Outlook 2007 ribbon, choose File.

    In Outlook 2007, choose the File tab.

  2. Choose Import and Export.

    Choose Import and Export.

  3. In the Import and Export Wizard, click Import from another program or file, and then click Next.

  4. Click Personal Folders File (.pst), and then click Next.

  5. Click Browse, and then choose the file to import.

    Note    Under Options, it is recommended that you click Do not import duplicates unless you want the imported information to replace or duplicate items already in Outlook.

  6. Click Next.

  7. If a password was assigned to the Personal Folders file (.pst), you are prompted to enter the password, and then click OK.

  8. Set the options for importing items. The default settings usually don’t need to be changed.

    • The top folder — usually Personal Folders or your email address — is selected automatically.

    • Include subfolders is selected by default. All folders under the folder selected will be imported.

    • The default selection of Import items into the same folder in matches the folders from the imported file to the folders in Outlook. If a folder doesn’t exist in Outlook, it will be created.

  9. Click Finish.

Tip    If you want to import or restore only a few items from a Personal Folders file (.pst), an easier way is to open the Personal Folders file (.pst), and then in the navigation pane click and drag the items from Personal Folders file (.pst) folders to your existing Outlook folders.

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My ribbon says "Office 365" or looks different from the picture

If your ribbon doesn't looks like the Outlook desktop one, you might be using Office 365 Outlook on the web, which looks like this:

A picture of what the Outlook ribbon looks like for Office 365.

Or, you might be using the Outlook Web App. The Outlook Web App ribbon looks like this:

A picture of what the ribbon looks like in Outlook Web App.

A third possibility is you're using the Mail app for Windows 10. That ribbon looks like this:

This is what the Windows 10 Mail app looks like.

For all three of these apps your email information is stored in the cloud. These apps don't have a feature to import or export all the data from your email account.

If you recently purchased Outlook for your desktop, you can add your email account to Outlook. Outlook on your desktop will sync with Outlook on the web (or Outlook Web App) and you'll see your email, contacts, and calendar on your desktop. You can then use Outlook on your desktop to import or export email, contacts, or calendar to a file any time you want.

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How to get a copy of Outlook for my desktop

These options are for people who don't have a copy of Outlook installed on their computer, but want to import and export email, contacts, and calendar events from Outlook on the web, or the Outlook Web App. There are a few ways you can get a copy of Outlook installed on a computer:

  • Sign up for a free 30 day trial Office 365. It includes Outlook that you can download onto your computer. Add your email account to the trial version of Outlook. Outlook will sync with Outlook on the web (or Outlook Web App) and you'll see your email and contacts in Outlook on your desktop. Then use Outlook on your desktop to import and export your email and contacts using the instructions in this article.

    When you're done importing or exporting your email and contacts, let the trial run out so you aren't charged anything. You'll still have access to your email and contacts in Outlook on the web (or Outlook Web App), but you'll no longer have access to Outlook on your desktop.

  • Find a friend who has Outlook on their computer. Add your email account to Outlook. Outlook will sync with Outlook on the web (or Outlook Web App) and you'll see your contacts there. Then use Outlook on your desktop to import or export your files. When you're finished importing and exporting your email and contacts, remove your email account from your friend's version of Outlook. You'll still have access to your email and contacts in Outlook on the web (or Outlook Web App).

  • Buy it. Outlook has a lot of great features for managing your email. However, this is an expensive purchase for import and exporting email and contacts, and not recommended if that's your only reason for getting it.

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Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble importing your email, contacts, and calendar from a .pst file, tell us the problem you're experiencing and what version of Outlook you're using. We'll use your feedback to double-check our steps.

Applies To: Outlook 2016, Outlook 2013, Office 365, Outlook 2010, Outlook 2007



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