I forgot the username or password for the account I use with Office

Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is part of Office for home or Office for business.

Not sure what you have?

Office for home

Office 365 subscriptions: These include the fully installed Office applications.

  Office 365 Home
  Office 365 Personal
  Office 365 University

Office 2016 or Office 2013 versions available as one-time purchases: These include the fully installed Office applications.

  Office Home & Student
  Office Home & Business
  Office Professional
  Office Professional Plus*

Tip: * If you have Office Professional Plus through your company's subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Stand-alone Office 2016 or 2013 apps available as one-time purchases

  Word
  Excel
  PowerPoint
  OneNote
  Outlook
  Access
  Publisher
  Project
  Visio

Office for business

Office 365 Subscriptions: These include the fully installed Office applications.

  Office 365 Business
  Office 365 Business Premium

  Office 365 Education E5

  Office 365 ProPlus
  Office 365 Enterprise E3
  Office 365 Enterprise E4
  Office 365 Enterprise E5

  Office 365 Nonprofit Business Premium
  Office 365 Nonprofit E3
  Office 365 Nonprofit E5

  Office 365 U.S. Government Community G3
  Office 365 U.S. Government Community G5

  Project Online Professional
  Project Online Premium

  Visio Pro for Office 365

Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, you don't have anything to install, but you can access and use online versions of Office in your web browser. Learn how to Get started with Office Online in Office 365.

  Office 365 Business Essentials

  Office 365 Enterprise E1

  Office 365 Education

  Office 365 Nonprofit Business Essentials
  Office 365 Nonprofit E1

  Office 365 U.S. Government G1

  Project Online Essentials

Volume license versions of Office 2016 or Office 2013

  Office Professional Plus

The account you associated with your copy of Office is the same email you used when you bought or activated Office the first time or what you use to sign in to My Account. For help with this username or password, select from the options below:

Already have an installed copy of Office 2016? Open any Office app to see who Office belongs to

  1. Open any Office application, for example Word or Excel.

  2. Select File. If you didn't open an existing document, you may need to create a new document to see the File menu.

  3. From the navigation on the left, select Account.

  4. Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.

    The Microsoft account associated with Office appears on the Account window of an Office application

    If you don't see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. The account information should now be available.

If you have one, use the product key you previously redeemed for Office 2016 or Office 2013

Enter your product key to see a portion of your Microsoft account.

  1. If your copy of Office came with a 25-character product redemption key like in the image below or on an email receipt, (whether or not you have a key depends how you got your copy of Office), try the following using your key:

    Product key location when buy Office from retailer but not on DVD
  2. Go to www.office.com/setup. Enter a Microsoft account or follow the prompts to create a new one.

  3. After signing in, type the 25-character key that came with your copy of Office.

  4. On the My Office Account page, you'll see a portion of the Microsoft account you used to buy or activate Office, or that you used when you first signed in to My Account.

    My Office Account page showing partial Microsoft account
  5. Select the link Sign in with your other Microsoft account, and then sign in with the correct Microsoft account.

If this isn't enough to remember your Microsoft account, you don't have or never received a product key, or someone installed Office on your behalf with a different email address and password, contact support by selecting the Ask support (it's free) link on the My Office Account page to review your options.

Look for emails from Microsoft

Check other email accounts you use regularly for emails from Microsoft or Office about your account. They may mention your account name.

Reset the password of your Microsoft account

  1. If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx.

  2. Follow the prompts to reset your password.

Change your Microsoft account password

  1. Go to https://login.live.com and sign in with your existing username and password.

  2. Select Security > Change password.

  3. Follow the prompts to enter your current password, then the new password you want, and then enter the new password again.

  4. Select Save.

Check that you typed your account name correctly

Double-check that you spelled your account name correctly. Check for typos and make sure characters aren’t swapped around. Try a couple different variations.

You may be signing in with the wrong account such as a work or school account name, or an account that isn't a Microsoft account

You need to use the Microsoft account you associated with Office. If you tried to sign in using an account that was supplied by your work or school, you may not have a Microsoft account or you just entered the wrong account.

For help with work or school accounts, click the Office for business tab at the top of this article for solutions.

If you're currently signed in with a work or school account, but you're actually trying to sign in to manage your personal version of Office at My Account, you first need to sign out of your work or school account and then sign in with the correct Microsoft account.

Your account is correct, but it's not working

For additional help with Microsoft account sign in issues such as blocked accounts, two-step verification, security codes, or issues with your account while travelling, see When you can't sign in to your Microsoft account.

You want to change your Outlook.com password

For help with changing or updating the password you use to sign in to Outlook.com, see Change my password in Outlook.com.

You want to change or update your account in the Outlook desktop application

For password changes to the Outlook desktop application on your PC or Mac, see Change email account settings (in Outlook on a PC) or Update your password in Outlook 2016 for Mac.

Still need help?

Call support If none of these options help and you still can't remember your Microsoft account, our support agents at contact support might be able to help. You may need to create a temporary Microsoft account to reach support.

Be sure to have your product key and proof of purchase ready.

Note: Our Chat and Call Answer Desk is not available for users signed-in using a work or school account associated with an Office for business product. See the Office for business tab at the top of this article to find support options for work or school accounts.

The email account your work or school assigned to you is the same account associated with the copy of Office you got through your work or school. For help with this username or password, select from the options below:

Contact your admin for your username and password

Contact your admin who can retrieve the username and reset the password for your work or school account.

If Office 2016 is installed, open any Office app to see your username

If you have Office 2016 installed, in most cases you can view the work or school account associated with Office by opening a desktop Office application.

  1. Open any Office application, for example Word or Excel.

  2. Select File. If you didn't open an existing document, you may need to create a new document to see the File menu.

  3. From the navigation on the left, select Account.

  4. Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.

    The Microsoft account associated with Office appears on the Account window of an Office application

    If you don't see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. Look for the Belongs to: account.

You know your username, but forgot the password and need to reset it

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don't have permission to change your password.

You know your password, but you want to change it

You can only do this if your admin has given you permission to update your password in Office 365.

  1. Go to www.office.com/signin and sign in with your work or school account username and existing password.

  2. Go to Settings Settings: update your profile, install software and connect it to the cloud > Password.

    Choose Password.
  3. Make your changes and click Save.

Your organization uses Office 365 operated by 21Vianet in China

The sign in location for Office 365 operated by 21Vianet in China is, https://login.partner.microsoftonline.cn/.

If you're signing in to the correct location, but still can't remember your username and password, contact your admin.

Your organization uses Office 365 Germany

The sign in location for Office 365 Germany is, https://portal.office.de.

If you're signing in to the correct location, but still can't remember your username and password, contact your admin.

Sign in with a personal account instead of a work or school account

If you're trying to sign in to the My Account page for your work or school version of Office and you're already signed in with a different account, you need to sign out of that account and then sign in with the correct work or school account.

Another option is to open a private browsing session in a new browser window. (Search your browser's help if you don't know how to do this.) When you open a private browsing session your browsing data (history, temporary internet files, and cookies) isn't saved so you can sign in with a different account.

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