How to sign in to or out of Outlook.com

IF YOUR SCREEN LOOKS LIKE...

IF YOUR SCREEN LOOKS LIKE...

A screenshot of the top left corner of the classic Outlook.com mailbox

You're using Outlook.com. Continue reading below.

Outlook on the web Ribbon

You're signing in to your Office 365 work or school account. See How to sign in to Outlook on the web.

Sign in to Outlook.com

  1. If you're signing in with an Outlook.com, Hotmail, Live, or MSN.com account, go to the Outlook.com sign-in page and select Sign in.

  2. Enter your email address or phone number and select Next.

  3. On the next page, enter your password and select Sign in.

Can't sign in to Outlook.com?

If you're having problems signing into your account, make sure:

  • Caps Lock is turned off (passwords are case sensitive).

  • Your email address is spelled correctly.

  • Your account hasn't been inactive for more than 365 days. To keep your Outlook.com account active, you must sign in to the account at least once every 365 days. After 365 days of inactivity, your email will be deleted and cannot be recovered.

If you're still having problems signing in, you might need to:

  • Check the service status for Outlook.com

  • Reset your password

  • Turn off automatic sign in

If you're having problems with Outlook.com, check the service status. If the status isn't green, wait until the service is running normally and try again.

If you've forgotten or lost your password, you can create a new one.

  1. Go to Reset your password to begin.

  2. Choose the reason you can't sign in, and select Next.

  3. Enter the email address you used when you created your Microsoft account.

  4. Enter the characters you see on the screen and select Next.

  5. If you added security info to your account, choose whether a one-time code will be sent to your alternate phone number or email address.

  6. Enter the code you receive on the next screen, and create a new password.

Your account might be temporarily blocked because we noticed some unusual sign-in activity. If your account is blocked, see Unblock my Outlook.com account.

Can't sign out of Outlook.com?

  1. Select your account picture at the top of the screen.

    A screenshot of the profile picture button

    If you don't see your picture at the top of screen, check to see if ad blocking is turned on. Sometimes this prevents the picture from showing.

  2. Select Sign out.

If Outlook.com automatically signs you in, turn off automatic sign in.

  1. In Outlook.com, select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

  3. Go to the Outlook.com sign-in page and select Sign in.

  4. Enter your email address or phone number and select Next.

  5. On the Enter password page, clear Keep me signed in.

    A screenshot of the Keep me signed in check box on the Outlook.com sign in-page

  6. Enter your password and select Sign in

Need more help?

If you're still having problems with signing in, see When you can't sign in to your Microsoft account.

See Also

Unblock my Outlook.com account

Change your password

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