How to sign in to or out of Outlook.com

If can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in, here are some solutions.

If you're trying to sign in to your work or school account in Office 365, see How to sign in to Outlook on the web.

How to sign in

  1. Go to the Outlook.com sign-in page and select Sign in.

  2. Enter your email address or phone number and select Next.

  3. On the next page, select Sign in.

Can't sign in or out?

If you're having problems signing into your account, make sure:

  • Caps Lock is turned off (passwords are case sensitive).

  • Your email address is spelled correctly.

  • Your account hasn't been inactive for more than 365 days. To keep your Outlook.com account active, you must sign in to the account at least once every 365 days. After 365 days of inactivity, your email will be deleted and cannot be recovered.

If you're still having problems signing in, you might need to check the service status for Outlook.com, reset your password, or turn off automatic sign in.

If you're having problems with Outlook.com, check the service status. If the status isn't green, wait until the service is running normally and try again.

If you've forgotten or lost your password, you can create a new one.

  1. Go to Reset your password to begin.

  2. Choose the reason you can't sign in, and select Next.

  3. Enter the email address you used when you created your Microsoft account.

  4. Enter the characters you see on the screen and select Next.

  5. If you added security info to your account, choose whether a one-time code will be sent to your alternate phone number or email address.

  6. Enter the code you receive on the next screen, and create a new password.

To sign out of Outlook.com:

  1. Select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

If Outlook.com automatically signs you in to the wrong account, try turning off automatic sign in.

  1. In Outlook.com, select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

  3. Go to the Outlook.com sign-in page and select Sign in.

  4. Enter your email address or phone number and select Next.

  5. On the Enter password page, unselect Keep me signed in.

    A screenshot of the Keep me signed in check box on the Outlook.com sign in-page

  6. Enter your password and select Sign in

Your account might be temporarily blocked because we noticed some unusual sign-in activity. If your account is blocked, see Unblock my Outlook.com account.

Need more help?

If you're still having problems with signing in, see When you can't sign in to your Microsoft account.

See Also

Unblock my Outlook.com account

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