How to contact others

Each contact in your Contact List has a Presence button and text-based status that reflects his or her current state of availability. You can use a contact’s presence status to decide which mode of communication is best suited for successful communication that contact. For example, if a contact’s status is Available, you can send her an instant message or place a call to her. If a contact’s status is Busy, you might want to send her an e-mail or check her Contact Card to determine when she will be free for a conversation.

What do you want to do?

Determine a contact's status

Get additional contact details

View communication options for contacting a person

View calling options

Determine a contact's status

The Presence information that is displayed for each contact in your Contact List reflects the contact's availability and willingness to communicate. Presence status is indicated graphically by a Presence button to the left of the contact’s name, and by a text string to the right of the contact’s name. Some Presence states, such as Available, can be set either by the user or by Office Communicator; other Presence states, such as Inactive, can be set only by Office Communicator.

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Get additional contact details

If a contact’s status is not Available, you can open his or her Contact Card to get additional details. If the contact has granted you Team access level rights or higher, you can view the contact's schedule to determine when the contact will be free.

To view a contact’s Contact Card

  • In the Office Communicator window, in the Contact List, click the contact’s Presence button.

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View communication options for contacting a person

Communicator provides a variety of communication options for connecting with others. To start a conversation with a contact, right-click the contact name, and then pick a communication mode.

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View calling options

Sometimes you will need to call a contact's mobile phone number, home phone number, or an additional phone number that he or she has specified.

To view calling options for a contact

  • In the Contact List, click the arrow to the right of the Call button associated with the contact.

    Note:  The phone numbers that you see for a contact are determined by the access level the contact has granted you and the phone numbers the contact has chosen to publish. For example, if the contact granted you a Team or Personal access level, you will see his or her mobile phone number. If the contact’s mobile number is not available to you, you can contact that person and ask them to raise your access level to Team or Personal. It may also be necessary for the contact to publish the phone number that she wants to make available.

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