I don't have an Office 365 account. How do I access Microsoft Teams?
To use Microsoft Teams, you need an Office 365 account with the appropriate Office 365 license plan listed below. Talk to your company's IT administrator to get an account or sign your company up for Office 365.
I have an Office 365 subscription. Why can’t I access Microsoft Teams?
If you have a personal Office 365 subscription, you won't be able to access Microsoft Teams. To access the app, you need one of the following Office 365 license plans:
Enterprise E1, E3, or E5
Enterprise E4 (for anyone who purchased this plan prior to its retirement)
If you’re licensed for a suite plan like Office 365 Education or a non-suite plan like Skype for Business Online Plan 2, then you won’t be able to get the app. Talk to your IT admin about changing your license or purchasing additional licenses for your company.
Once you’ve got the right plan, your IT admin will need to make some additional changes to enable full functionality. If you happen to be that admin, here's more information for you.
I think I have the right Office 365 license. Why can't I access Microsoft Teams?
Your company's IT administrator needs to flip the switch to give you access to Microsoft Teams. During the Microsoft Teams preview period, this switch is off by default.
IT administrators may also need to do additional configuration work, such as updating firewall policies, to ensure employees can fully use Microsoft Teams.
If you're the IT admin, here's the information you need to enable the app and configure things correctly.
I’m an IT admin. Where can I find more information specifically for me?
We’ve got this additional information just for IT that will help you set up and configure everything you need to run Microsoft Teams.