How Office mobile apps work on Android or iOS devices with an Office 365 plan

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How the Office apps work with your Office 365 plan

All Office 365 plans allow you to view documents using the Word, Excel, PowerPoint, or OneNote apps for iOS or Android devices. However, the features and documents available to you depends whether or not you're using an Office 365 qualifying plan or non-qualifying plan.

The table below shows what you can do in the apps based on your plan.


Office 365 Home qualifying plans:   

  • Office 365 Personal

  • Office 365 Home

  • Office 365 University

Office 365 for business qualifying plans:   

  • Office 365 Business

  • Office 365 Business Premium (includes Nonprofit)

  • Office 365 Small Business Premium

  • Office 365 Midsize Business

  • Office 365 Enterprise E3 and E4 (includes Enterprise, Government, Education, and Nonprofit)

  • Office 365 ProPlus


Stand-alone version of Office (these are not part of an Office 365 subscription):   

  • Office Home & Student 2013

  • Office Online

Office 365 for business non-qualifying plans:   

  • Office 365 Enterprise E1 (includes Enterprise, Government, Education, and Nonprofit)

  • Office 365 Nonprofit Business Essentials

View Office documents stored anywhere



Do basic editing in Word, Excel, PowerPoint, and OneNote documents


Only some documents (see Note below)

Use the premium features on your iPad and iPhone

Use the premium features on your Android tablet



Note   If you have a non-qualifying plan such as Office 365 Enterprise E1 (Enterprise, Government, Education, or Nonprofit) you can only view documents stored in Office 365 for business services such as OneDrive for Business or SharePoint team sites. If you want to edit documents stored in these services you must have a subscription to one of the qualifying Office 365 for business plans.

If you have a qualifying plan Office 365 for business plan, but you still can't edit documents on an iOS or Android device, check that the license to install the latest version of Office is assigned to your account. To find out which Office 365 for business plan you have, see What Office 365 business product or license do I have?

For a comparison of plans, select from these options:

Home plans | Business plans | Education plans | Nonprofit plans

Where to install Word, Excel, PowerPoint, and OneNote apps

Select your device from the list below to see information about how to install and set up the Office apps Word, Excel, and PowerPoint using the account associated with your Office 365 subscription.

Find help for Word, Excel, PowerPoint, and OneNote apps

Help for a particular app is available from within the app, or select one of the links below to learn about deleting, sharing, saving, and syncing files, and using the app if you're offline.


Android help

iOS help

Discover Word


Discover Excel


Discover PowerPoint


Discover OneNote


Best practices to address sign in and activation issues

If you see any of the following errors when signing into your account, then see the best practices section for things you can do to troubleshoot:

  • There is a problem with your account. Please try again later.

  • We are unable to connect right now. Please check your network and try again.

  • You need to do something extra before we can sign you in.

  • The User ID or password is incorrect. Please try again.

  • This Apple ID doesn’t have a paid Office 365 subscription.

  • This account doesn’t have a paid Office 365 subscription.

  • Your account is in a bad state.

Best practices   

  • When signing to Word, Excel, PowerPoint, or OneNote, use the Microsoft Account you installed Office with or the work or school account you use with Office 365 for business.

  • Verify that you are signing in with a valid account. To verify, sign in to your Office 365 portal with the same user name and password. See Where to sign in to Office 365 if you're not sure where to sign in to your Office 365 account page.

  • If you're using Office 365 for business, verify you have a license for the desktop version of Office. See What Office 365 product or license do I have?

  • Make sure your device meets the system requirements. You can find up-to-date system requirements on the app pages for Word, Excel, PowerPoint, or OneNote in the Apple Store or Google Play.

  • If you’re using an iPad and you see the errors: No subscription found or This Apple ID doesn’t have a paid Office 365 subscription, try resetting the apps. To reset, delete your account from your iPad and then sign in again.

    1. Go to iPad Settings.

    2. In Settings, tap to select one of your Office for iPad apps like, Word, Excel, or PowerPoint.

    3. Under RESET, tap Reset <app name>.

    4. Slide to enable Delete Login Credentials.

    5. Close the app. To close on your iPad, press the Home button twice, swipe to find your app, and then swipe the previews screen up.

Are you an admin for Office 365 for business? Add an external link to the apps on your company portal

Admins can also add an external link to the software installation package on the company portal by using the Microsoft Intune Software Publisher. This link lets users download the app directly from an online store, or run the app as a Web app from a website. The app is not hosted by Microsoft Intune. For more information, see Documentation Library for Microsoft Intune.

See Also

Office 365 mobile setup - Help

Applies To: Office 2016 for Mac, Office 365 Admin, Office 365 End User, Office 365 Small Business Admin, Office 2016, Office 2013

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