Here's what you get with Cloud PBX

A PBX is a phone system within business. The Skype for Business Cloud PBX add-on gives you PBX capabilities, but without the complicated and expensive equipment.

With the Cloud PBX add-on, you can use Skype for Business to complete basic tasks such as making and receiving calls; transferring calls; and muting or unmuting calls, from nearly anywhere with internet access. It's available worldwide!

Cloud PBX Features

By using Cloud PBX, your Skype for Business users will get the following features:

Cloud PBX Feature


Call answer/initiate (by name and number)

Answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or clicking a name in Skype for Business or Outlook.

Call delegation and call on-behalf (for example, manager and admin)

Make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are being answered or made for someone else.

Call forwarding and simultaneous ringing

These features allow you to set up forwarding rules so your calls can go with you anywhere, and you can forward calls to colleagues or to voicemail.

Call history

Keep track of all your conversations in one place, whether those conversations are from IMs, phone calls, or impromptu and scheduled meetings. Conversations are recorded in your call history.

Call hold/retrieve

Use when multiple calls occur at the same time. When you answer the next inbound call or place an outbound call, your current call goes on hold automatically.

Call transfer (blind, consult, and mobile)

Transfers calls to another person. Or, if you need to leave your office, but want to continue your conversation, you can transfer the calls from your PC or IP phone, to your cell phone or tablet.

Caller ID

Calls from inside your company display a detailed caller ID that pulls information from your corporate directory, showing you a picture and job title instead of just a phone number.

Camp On / tag for status change

This feature allows you to tag people who are currently unavailable and get notified when their presence changes and they’re ready to take phone calls.

Device switching

Enables you to play your call or meeting on another device.

Distinctive Ringing

Play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.

Do-not-disturb routing

Controls your inbound communications with presence, enabling you to block all incoming communication except from those you specifically indicate.

Make Skype for Business calls using your desk phone for audio

When your desk phone is configured to work with Skype for Business, you can call people in your organization through Skype for Business, and the audio for the call will flow through your phone.

Note: This can also be done with PBX phones that are used for hybrid users.

Integrated dial-pad

Dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

Music on hold

Plays music when you place a call on hold, so your callers know you’re still there and the call hasn’t accidentally dropped.

Team calling

Sends your calls to your team either immediately or after a set time period.

Video call monitor

You can see the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.


Here's how Cloud PBX voicemail works: When a user receives a voicemail, it will be delivered to their mailbox as an email with the voicemail message as an attachment. They can also listen to their messages over their Skype certified desktop phone, all Skype for Business applications, or Lync for Mac 2011.

Cloud PBX voicemail includes personalized greeting, message waiting indicator, and reply with call. You can have all of your voicemail deposited in mailboxes and made available through Skype for Business on your PC, mobile device, and IP phone.

Plan and set up Cloud PBX

Set up Cloud PBX in the way that best suits your business:

  • You can use the Cloud PBX add-on with your company's existing phone lines, or the Skype for Business PSTN Calling service for inbound and outbound calls.

  • You can get new phone numbers from Office 365, or transfer existing phone numbers to Skype for Business.

See these articles to plan and set up Cloud PBX in your business:


Rich clients

Mobile clients

IP phones

Works with all supported PC and Mac clients in Office 365.

We have Skype for Business clients for:

Choose from a large number of desk phones that are compatible with Skype for Business. See Getting phones for Skype for Business Online.

Leave us a comment

Was this article helpful? If so, please let us know at the bottom of this article. If not, please let us know what's confusing or what you couldn't find. We'll use your feedback to update our articles.

See Also

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!