Global Properties: Call Detail Records

Use the Call Detail Records tab to specify the usage data that you want to collect for Voice over IP (VoIP) calls, instant messaging (IM) messages, A/V conversations, meetings, application sharing, remote assistance, and file sharing.

Note: The Monitoring Server must be deployed, and then associated with all the servers and pools on which you want to capture call detail records.

Peer-to-Peer call details

To archive the details of all peer-to-peer sessions (that is, instant messaging, audio/video, file transfer, desktop sharing, and remote assistance sessions), select this check box.

Conferencing call details

To archive the details of all multiparty sessions (that is, instant messaging and audio/video sessions) and the details of all conferencing sessions conducted using the Office Live Meeting client or Office Communicator clients, select this check box.

Voice call details

To archive the details of all Enterprise Voice calls, select this check box.

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Call detail recording is a feature of Office Communications Server 2007 R2, Monitoring Server that records usage information about instant message conversations and meetings. Some organizations use the usage data obtained from call detail records to calculate their return on investment (ROI).

Before you administer call detail recording, you must first install a Monitoring Server and all its prerequisites, as well as enable call detail recording according to the instructions in the deployment documentation for Monitoring Server.

For details, see the Operations section of the Office Communications Server Technical Library.

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