Microsoft Teams help > Frequently asked questions
If you need more information, these FAQs can help.
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Microsoft Teams is a messaging app for teams where all conversations, meetings, files, and notes can be accessed by everyone on the team. It's a place for collaboration and work to happen in the open.
Here's why you should use it:
It makes communicating one-on-one and with groups a snap.
Collaboration happens in real time.
All your stuff is there for everyone to help work on.
We have an awesome website! Check it out to learn more about Microsoft Teams.
Team channels are conversations that everyone on the team can see. Private chats are only visible to those people in the chat.
This Private conversations and calling video shows how you can use Chat for private conversations. A transcript of the video narration and procedural information accompany the video.
For more information, see Get the best messaging experience.
This Using Tabs video shows you can add Tabs to quickly access your favorite apps and important files. A transcript of the video narration and procedural information accompany the video.
Tabs are a way to keep the docs and notes your team cares about at the top of the channel, where they're easy to get to. (Kind of like tabs in a web browser.) You can add tabs that contain Office docs, OneNote sections, and more. Everyone on the team can access and work in tabs.
You can even have conversations inside of tabs that are reflected back in the channel's main conversation (just select the chat icon at the top right-hand corner of your tab). It's an easy way to talk about what's in front of you and keep everyone else up to date at the same time.
To add a tab, click the plus icon at the top of the channel.
For more info, see Tabs in Apps, connectors, tabs, and documents in Microsoft Teams.
Got a suggestion? We’d love to hear it. On your desktop app, click on the Feedback light bulb at the bottom left-hand corner of your screen and tell us what you think!
Your desktop app will automatically update (so you don’t have to). If you want, you can still check for available updates by clicking your profile picture on the left side of the app and then and then Check for updates.
Your web app will always be up-to-date.
Please let your IT admin know if the app keeps crashing. Your admin can work with us to fix the problem!
The Microsoft Teams app works in the following desktop browsers:
Internet Explorer 11
Microsoft Edge 12
The latest version of Chrome
The latest version of Firefox
To send someone an email from Microsoft Teams, hover over their profile picture until their contact card appears. Click on the envelope icon at the bottom left of the card to send an email
>If you haven’t already chosen an email app to use with Microsoft Teams, you’ll see a prompt asking you to choose one.
There are a bunch of ways to integrate your own services and apps into Microsoft Teams. You can integrate a custom tab or custom connector, you can use an incoming webhook, and you can sideload a bot. To learn more, click https://aka.ms/microsoftteamsplatform.
T-Bot is a useful bot that's here to help you learn how to use Microsoft Teams! Ask a question or type a keyword or phrase into a chat with T-Bot, and it will find the answer for you. If you want some help videos, check out the Videos tab at the top of the T-Bot chat.
Right now, I only speak English and French. But I'm working on learning more languages!
To log out of Microsoft Teams, click on your profile picture at the bottom left corner of the app, then select Log out. You can also right-click the app icon as it appears in your task bar then select Log out. For Mac users, instead of right-clicking on the Microsoft Teams icon in your dock, you'll head to the app menu bar at the top of your screen, click Microsoft Teams, then select Quit Microsoft Teams. You can also press Cmd + Q to quit.
For all operating systems, once you log out of Microsoft Teams, you'll need to enter your credentials again to launch the app again.
You can uninstall Microsoft Teams the same way you uninstall other apps on your computer:
Quit Microsoft Teams by right-clicking the Teams icon in the task bar and choosing Quit. Open the Control Panel and select Uninstall a program, then select Microsoft Teams. With Microsoft Teams highlighted, click Uninstall.
Quit Microsoft Teams by right-clicking the Teams app in the dock, then holding down OPTION and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.
Microsoft Teams is set to automatically open up and run in the background as soon as you start your device. If you close out of the app, it'll keep running in the background. You can change these settings anytime you like, though. Just click on your profile picture, then select Application. Once you're there, you can choose to disable auto-start. You can also change your settings so the app won't run in the background or keep running after you close your window.
If you've signed in to Microsoft Teams using single sign on (SSO), you won't be able to switch accounts. So signing out of the app won't clear your sign-in credentials.
Single sign-on (SSO)
Single sign on (SSO) is a process that lets Microsoft Teams know that you've already entered your credentials (like your work email and password) elsewhere, and you shouldn't be required to enter them again in order to start the app. The experience will vary depending on a couple factors, like if you're working in Windows or on a Mac. It will also vary depending on whether your company has enabled single-factor authentication or multi-factor authentication (multi-factor authentication usually involves verifying your credentials via your phone, by providing a unique code or entering a PIN number or presenting your thumbprint). So, here's a rundown of each SSO scenario
For Windows users:
If you're already signed in to other Office applications through your Office 365 Enterprise account, when you start Microsoft Teams you'll be taken straight to the app; there won't be any need to enter your credentials.
If you're not signed in to your Office 365 Enterprise account anywhere else, when you start Microsoft Teams, you'll be asked to provide either single- or multi-factor authentication. Whether you complete SFA (single-factor) or MFA (multi-factor) depends entirely on what your company has decided they'd like the process to entail.
>If you're signed in to a domain-joined machine, when you start Microsoft Teams, you might be asked to go through one more authentication step, depending on whether your company opted to require MFA or if your machine already requires MFA to sign in. If your machine already requires MFA to sign in, when you open up Microsoft Teams, the app will automatically start.
For Mac users:
When you start Microsoft Teams, your machine won't be able to pull your credentials from your Office 365 Enterprise account or any of your other Office applications. Instead, you'll see a prompt asking you for SFA or MFA (again, depending on your company's settings). Once you enter your credentials, you won't be required to provide them again; from that point on, Microsoft Teams will automatically start whenever you're working on the same machine.
There's no way to switch user accounts once you've completed SSO if you're using a domain-joined machine (i.e., if your tenant has enabled Kerberos). But if you're not working on a domain-joined machine, you'll be able to switch accounts!
To log out of Microsoft Teams, click on your profile picture at the bottom left corner of the app, then select Log out. You can also right-click the app icon as it appears in your task bar then select Log out. Once you log out of Microsoft Teams, you'll need to enter your credentials again to launch the app again.
SSO is available for every organization that uses Microsoft Teams, so if you're not able to complete the SSO process, there might be something wrong with your domain or your company's Office 365 Enterprise account. Your best bet is to get in touch with your IT admin for more information and next steps.
For more information, see Why am I having trouble signing in to Microsoft Teams?
To send a private message, first click the new chat icon next to your search bar to start a new conversation. Type in the name of the person or people you want to chat with. Then, compose your message and press Enter.
To loop someone into a private conversation, click the add people icon (in the upper right corner), and type in a name.
To see who’s on a group chat, hover over the number of participants to show a list of everyone’s names
When you add someone new to a conversation, they won't be able to see what was said before they joined.
Microsoft Teams will let you delete individual messages sent in the past 24 hours, but you can’t turn off your whole chat history.
To see all them messages you've sent click Activity and select My activity from the Feed menu to see all the messages you've sent, the channels they're in, and when you sent them.
You can use Microsoft Teams to chat with someone who’s using Skype for Business. Simply start a one-on-one chat with the person you'd like to message, and they’ll get your message in Skype for Business. In the chat, you’ll have the opportunity to invite them to join you and the rest of the world in Microsoft Teams.
Remember: If the person you’re messaging has ever used Microsoft Teams, your messages will always be sent there. Otherwise, if messages aren’t getting to or from Skype for Business, check with your IT administrator. People who use Microsoft Teams and also have an on-premises Skype for Business account can’t currently send messages to or receive them from Skype for Business users.
Unfortunately, group messages can’t be sent to people using Skype for Business. However, whenever someone invites you to a group conversation from Skype for Business, you’ll get a notification in Microsoft Teams! Then, you can join the conversation back in Skype for Business.
What's the difference between chatting with other Microsoft Teams users and chatting with Skype for Business users?
Being able to chat with someone on Skype for Business from within Microsoft Teams is pretty cool, but you’ll be missing out on fun things like emoji, file attachments, and tabs. Also, your conversation history won't be saved, so if you update, refresh, or open up Microsoft Teams on a different platform (like mobile), you won't be able to view your old messages.
Tracking my conversations and managing notifications
For more information, see Manage notifications and stay focused. You can also watch this video Productive conversations, which shows how you can use conversations in your team channels to be more productive. A transcript of the video narration and procedural information accompany the video.
How do I know a channel is active?
You'll know you have unread messages and unseen activity in a channel because its name will appear bold. If you favorite the channel, it'll stay visible in your list (and be really easy to see when it's bold).
You'll also receive notifications when someone @mentions you or replies to a conversation you're in, so that's another way you'll know a channel is active.
How do I know which conversations include me?
If you're worried about knowing whether a conversation is going on that needs your attention, rest assured: All your notifications will appear in your Activity feed, so you'll never miss a thing. You'll get a notification whenever someone:
@mentions you (you'll also see your @mentions in the conversation, where you can spot them easily).
@mentions teams and channels you belong to.
Replies to conversations you're part of.
Replies to your replies.
You'll also see a number next to the bolded channel name, which lets you know you were mentioned in that channel.
There are lots of things you can do to stay up-to-date. You can:
Arrange your teams in an order that makes sense to you, putting the busiest teams at the top of your list.
Favorite the channels you use the most. This way, they'll stay visible in your team list, and you'll see when new messages have been posted.
@mention people so they @mention you. You'll see you've been @mentioned in your notifications. Also, a red circle with a number in it will appear next to the channel name.
And watch the Activity button. That lets you know whenever you've got notifications.
For more information, see Get the Best Messaging Experience.
Meetings and calling
Team meetings are a quick and easy way for people in a channel to go from a conversation to an impromptu meeting.
Anyone from the team can join. Team meetings include audio, video, and screen sharing. You always have a meeting space, and you'll never need a room or projector.
To start a team meeting, click the meet now icon in a new conversation.
You can also keep the context of the current conversation by clicking the meet now icon in an existing conversation.
Team meetings are open meetings, so anyone on the team can join. When you start a meeting in a particular channel, the whole team will be able to see that a meeting is happening and join from that channel.
You can make direct calls and group calls without having to host a meeting. These are private and won't appear in any team conversation.
Click the Chat button on the left-hand side of your screen. Then click the new chat icon to start a new conversation, and choose the video or audio to start the call.
Teams and channels
Teams are collections of people, content, and tools surrounding different projects and jobs within an organization. Team members can share conversations, files, notes, and more.
Keep team conversations organized in specific channels. You can dedicate channels to specific topics, projects, disciplines—whatever you like!
Team owners can add and remove users. They have the ability to edit or delete a team, or change the team picture. They can also…
Set team members’ permissions for channels, tabs, and connectors.
Control @[team name] mentions that will notify everyone on the team.
Allow @[channel name] mentions, which will notify members who have favorited the channel.
Allow usage of GIFs, stickers, and memes.