Frequently asked questions about Sway – Admin Help

Sway is an Office 365 app that helps you and your colleagues express ideas using an interactive, web-based canvas. Sway’s design engine helps you quickly and easily produce professional, interactive, and visually appealing designs from images, text, documents, videos, maps, and more. You can also modify the results to get the unique look and feel you want. Sway makes your creation look great in any browser, on any screen, and you can share it with your customers and colleagues by simply sending a link.

This article answers frequently asked questions about Sway. Check out these other topics about Sway for more info:

What admin controls are there for Sway?

As an admin, you have control over how Sways are created and viewed in your organization. You can enable or disable Sway in your organization, you can enable or disable Sway for individual users, you can allow or block what content sources can be in a Sway, and you can also enable or disable external sharing of Sway for people in your organization. Check out Administrator settings for Sway for more details.

What's the difference between the consumer version of Sway and Sway for Office 365?

There's not much really different. The Sway creation experience looks and feels the same whether you’re logged in with a Microsoft account or an Office 365 work or school account. Sway is still your digital design assistant no matter how you use it. However, a few things are different when you log in with an Office 365 work or school account:

  • Content sources in the Insert tab are tailored for Office 365 commercial users.

  • Sways can only be viewed by default by others in your organization.

  • Built-in sharing options are scoped for Office 365 commercial use.

  • Office 365 global admins can control turning Sway on or off, as well as the sharing experience.

Where can I download the Sway app?

You can download Sway from the following locations:

Where can I get more support information for Sway?

You can find support info about Sway at Office support. You can also find additional help in the Office 365 community. Check out this Microsoft knowledge base article on the Sway tile still appearing on the App Launcher even after its disabled.

How can I provide feedback, feature requests, or report issues about Sway?

We love hearing from you. Send your feedback and feature requests to us here:

You can also file a support request by going through the Office 365 admin center.

How does my Office 365 subscription and license work with Sway?

Sway is available in many plans for Office 365. Check out the plans and license info at Available licenses for Office 365 Sway.

What devices support Sway?

Sway on the web is best experienced when using Edge, Internet Explorer 11, Firefox 17+, Chrome 23+, and Safari 6+ (Webkit 537+). Viewing a Sway on the web works at any screen resolution, while creating and editing Sways requires a screen width of 600 pixels or higher. Sway on the web is view-only on screens less than 600 pixels wide). Creating, editing, and viewing Sways using the Sway app for iPhone requires iOS 8 or higher and iPhone 4s or newer.

Can I create a Sway in another language?

Sway is available in English, Chinese Simplified, Chinese Traditional, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Bulgarian, Catalan, Croatian, Czech, Danish, Estonian, Finnish, Galician, Greek, Hungarian, Indonesian, Kazakh, Latvian, Lithuanian, Malay (Malaysia), Norwegian (Bokmal), Polish, Portuguese, Romanian, Serbian (Cyrillic, Serbia), Serbian (Latin, Serbia), Slovak, Slovenian, Swedish, Turkish, and Ukrainian. Sway in these languages is available for both consumers and Office 365 business and education plans.

Where is data stored in Sway?

Sway data is stored in Azure within United States data centers. Sway meets compliance category C. Sway is working to support data centers worldwide. For more info, read the Compliance Framework for Office 365 and check out the Office 365 Trust Center.

How does Sway securely store and use my data?

As a customer of Office 365, you own and control your data. Microsoft does not use your data for anything other than providing you with the service that you have subscribed for. As a service provider, we do not scan your email, documents, or Sways for advertising or non-service related purposes. Check out more info on our trust and security related information at the Office 365 Trust Center. Sway follows the same guidance/principles as the O365 trust center

What other security measures should I know about?

Sway sets the default sharing level for all new Sways to My Organization. This setting ensures that people in you company must be logged in with credentials from your organization to see the Sways.

You can also disable external sharing at the organizational level, so that users can only share Sways they create with people in your organization.

What privacy controls are in Sway?

Privacy controls are enabled by default for all customers of Sway and you can turn off and on privacy impacting features to meet the needs of your organization. Sway sets the default sharing level for all new Sways to My Organization. This ensures viewers must be logged in with credentials from your organization to view the Sway. It's still possible to make Sways, such as product brochures, newsletters or class projects, viewable to those outside your organization. Check out Admin settings for Sway.

What industry compliance standards does Sway support?

Sway meets compliance category C. For more info, read the Compliance Framework for Office 365 and check out the Office 365 Trust Center.

How does Sway stop people in my company from using intellectual property?

Sway makes it easy to find content, such as images and videos, from multiple content sources, such as Bing. You can also enable or disable content sources from the Add content sources section. To protect users from using intellectual property, Sway automatically uses Creative Commons filters when searching for content across content sources.

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