Frequently asked questions about Office Delve

Here are answers to some common questions about Delve. For more information, see What is Office Delve?

To make Delve a great experience for everyone in your network, make sure that you and your colleagues store and share your documents where Delve can get to them: in OneDrive for Business or SharePoint in Office 365.

To share your documents, create a folder in OneDrive for Business and invite people you work with.

In OneDrive, create a folder and share it
  1. At the top of the page, select the app launcher App launcher icon , and then select OneDrive.

  2. Click new > New folder.

    Type a name for the folder, for example Shared with my colleagues.

  3. Click Invite people, and enter names or email addresses.

    Click Create.

  4. Click the folder to open it and upload existing documents or create new ones.

When you add documents to this folder, only you and the people you invite will be able to see the documents in Delve and work on them together. Other people will not be able to see them.

Learn more:

Some information in your profile, such as your name or title, may be collected from other systems that your IT or human resources department maintain. To update those details, you have to contact the relevant department or your admin.

Learn more:

No. Only people who already have access to see your documents in OneDrive for Business or SharePoint can see them in Delve.

Delve never changes any permissions. Only you can see your private documents. What you see is different from what other people see.

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In Delve, on your profile page, click Change cover photo in the top right corner, and then choose a photo from the list.

Click Change cover photo

For now, you can't upload your own photo here.

  1. In Delve, on your profile page, click Edit profile.

  2. Click the three dots next to the Details header, and choose Language and region.

  3. Set your Language preferences.

  4. Click Save all and close.

Learn more:

You can't change your password in Delve. To change your password, you have to go to your Office 365 settings.

  1. Go to Settings Office 365 setttings button - looks like a gear next to your name > Office 365 settings > Password > Change password.

  2. Type your old password, and then type a new password and confirm it.

  3. Click Submit.

Some users can’t change their password in Office 365 because their organization creates and maintains their accounts. If you don’t see a link to change your password on the Password page, you can’t change your work or school account password in Office 365.

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If you store documents in Office 365 (OneDrive for Business or SharePoint), they will automatically show up in Delve for you, and for anyone who has permissions to view them.

If you want to keep a document private, store it in OneDrive for Business and choose not to share it. These documents will not show up in Delve for other users. Your private documents are marked with a padlock and the text Only you can see this.

If you're an admin, and you want to prevent specific documents from appearing in Delve, follow the steps in Hide documents from Delve. You can keep storing the documents in Office 365, and people can still find them through search - they just won't show up in Delve.

  • Chrome for Mac: The Skype chat button on other people's profiles currently doesn't work.

See Also

What is Delve?

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