Forwarding Calls (Remote Call Control)

If your environment is configured for Remote Call Control (RCC), you forward calls to one of the numbers you specified in the Phones tab in the Options dialog box, or to a new number. Call forwarding features are especially useful if you are traveling or working from home. If you are out of the office, calls can be automatically forwarded to a co-worker, so important calls are not lost.

When call forwarding is turned on, all incoming calls are automatically forwarded to the destination you choose. Incoming calls do not ring or display a call alert on your computer screen.

What do you want to do?

Determine if my environment is configured for Remote Call Control

Forward calls

Modify phone settings

Determine if my environment is configured for Remote Call Control

  • Right-click a contact, and then point to Call. If you see a Preferred Calling Device option, you are configured for Remote Call Control. Follow the instructions in this topic for setting up call forwarding. If you do not see a Preferred Calling Device option, you are probably enabled for Enterprise Voice (also called Unified Communications). See Forwarding Calls (Enterprise Voice). (However, if you do not see the Preferred Calling Device option and are not Enterprise Voice-enabled, you may be configured for Standard Client Access License (CAL). See your system administrator for details.)

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Forward calls

  • In the Communicator window, click the Forward calls to button, point to Call Forwarding On, and then do one of the following:

    • Click a number to forward calls to that number. Phone numbers available are based on the numbers configured in the Phones tab in the Options dialog box, or previously entered numbers that you specified in Call-Forwarding Settings.

    • Click New Number, enter a number in the Phone number box, and then click OK. For format guidelines, see Edit Phone Number.

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Modify phone settings

  • When setting Call Forwarding options, you may want to modify your phone settings (see Setting Phone Options.) In the Communicator window, click the Call-Forwarding button, click Phone Settings, click the Phones tab, set your options, and then click OK.

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