Fixes or workarounds for recent issues in Word for Windows

Last updated: November 2016

Word crashes and slow performance

We’ve received reports of crashes that occur when the Office Compatibility Pack add-in is installed. This add-in lets people using older versions of Office, such as Office 2003, Office 2000, or Office XP open, edit, and save documents, workbooks, and presentations that were created in newer versions of Word, Excel, and PowerPoint.

If you’re using Office 2010 or later, you can safely uninstall this add-in.

To uninstall the add-in:

  1. On the Windows Start menu, click Control Panel.

  2. Select Add/Remove Programs.

  3. In the list of currently installed programs, select Compatibility Pack for the 2007 Office system and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.

  4. Click Yes or OK to confirm that you want to remove the program.

For more information, go to https://www.microsoft.com/en-us/download/details.aspx.

Issues affecting Word features and add-ins

An issue was included in a recent build of Office which affects customers typing Japanese, Korean or Chinese characters using IME (Input Method Editor).

In Word 2016 or Outlook 2016, builds 16.0.7369.2024 or later, when typing East Asian characters, you may notice the focus suddenly switch to a small dialog box in the upper right corner, and you can't continue editing your document or email message.

Our engineering team is working on a fix. In the meantime, if you're experiencing this issue, please try following these steps:

  1. Click Tell me what you want to do on the ribbon.

  2. Then click back to the main part of your document.

Last updated: November 11, 2016

ISSUE

On October 4th, 2016, we released an Office 2016 Click-to-Run update, the September feature update, which included accessibility improvements for Office Form Controls. Unfortunately, these improvements introduced an issue that affects the way VBA form controls display or behave in some situations.

For example:

  • If you use VBA to develop custom forms, you may notice that transparent label controls are opaque when they should be transparent, or that Office stops responding when you set the Cycle property for MultiPage controls to 2-fmCycleCurrentForm.

  • If you use custom forms as part of your day-to-day work, you may notice that these forms no longer appear or work correctly. For example, buttons or other controls may be misaligned or overlapping in a worksheet, making it hard or impossible to use the form. In some cases, your Office app may stop responding when you attempt to open a macro-enabled file containing form controls. 

IMPACT

This issue may affect:

  • Office 2016 users who have the Click-to-Run version of the September feature update installed. Office 365 subscribers will see Version 1609 (Build 7369.xxxx) and Office 2016 non-subscribers will see build 16.0.7369.xxxx.

  • Office Insiders on recent Slow builds, including Version 1609 (Build 7369.xxxx) and Version 1610 (Build 7466.xxxx).

  • Office Insiders on Fast builds 16.0.7512.1000 or 16.0.7416.1000.

  • Earlier versions of Office, such as Office 2013, if those versions are installed on the same PC as the offending versions of Office 2016.

This issue doesn’t affect:

  • Those who receive updates through Deferred Channel.

  • Those using volume license editions of Office 2016, such as Microsoft Office Professional Plus, who receive updates through Windows Installer technology (MSI).

  • Those who use Office on other platforms, including Office Online .

STATUS: FIXED

A fix for the VBA form issue is now available in the following builds:

  • Version 1609 (Build 7369.2054)

  • Version 1610 (Build 7466.2038)

To install the update, click File > Account > Update Options > Update Now.

When you try to publish to Blogger via Word 2016 or Word 2013, you can't do so and might receive the error "Word cannot register your account. The provider where you are trying to publish is unavailable."

Google updated authentication protocols, and blogging to the Blogger service via Word broke as a result. In September, we removed Blogger functionality for the time being to avoid confusion, but this broke the other blog service options. This is now fixed in build 16.0.7369.2024, released on 10/4. To get the latest updates, click File > Account > Update Options > Update Now.

When accessing the File > Options > Proofing > When correcting spelling and grammar in Word > Writing Style menu option in Word 2016, Grammar & Style is missing. (The Grammar option still exists, which you can use to flag misused words, punctuation issues, capitalization issues, and other errors that result in ungrammatical sentences.)

The original style-checking options were removed from Office 2016 due to low usage. However, we’ve recently announced the impending release of Editor, a new Office 365 feature that offers advanced proofing and editing services, including improved tools for finding and fixing style and writing issues.

If you have Version 1609 (Build 7369.2024) or later installed, you can specify style-checking rules today using a new Grammar & more option in Word and Outlook. The full set of proofing features will be available soon to Office 365 subscribers as part of the broader Editor release.

Note: To use Grammar & more, your proofing language must be set to English. Support will be added for more proofing languages in the upcoming months.

Customers report problems with context numbering lists in Persian, Arabic, Hindi, and Hebrew in Word 2016. This is now fixed in build 16.0.7369.2024, released on 10/4. To get the latest updates, click File > Account > Update Options > Update Now.

We are planning to restore the right-click access to AutoCorrect Options for Office 2016. If you’re an Office 365 subscriber, you should see this change in future updates.

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In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

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