Fixes or workarounds for recent issues in Word for Windows
Last updated: October 2016
Word crashes and slow performance
When opening an Office application, you may see the following error message:
"Microsoft Office cannot find your license for this application. A repair attempt was unsuccessful or cancelled. Microsoft Office will now close."
Important: This error appears if you have this Office 2016 build: 16.0.7167.2040. If you don’t have this specific version and you’re getting this error, or you’re getting a different error, we recommend you create a new post. To check your Office version, choose the Uninstall a program option in the Windows Control Panel, find your Office program in the list, and check the version number.
This licensing issue has been resolved in Office 2016 version 16.0.7167.2055 or later. To get the latest update, please run an online repair of Office 2016:
Restart your computer. Don’t open any Office applications when you’re back on your desktop.
Run an online repair of Office from the Control Panel.
Important: Please choose the Online Repair option instead of Quick Repair. If you run Quick Repair, the latest build version doesn’t get installed.
Restart the computer again and open the Office application.
Click File > Account, and verify the Office version under Office Updates in the Product Information section. It should be a newer version than 16.0.7167.2040.
If you’ve done the above step and you continue to get the same error message, please do the following:
Choose the Uninstall a program option in the Windows Control Panel, find your Office program, and check the Office version.
If the Office version isn’t 16.0.7167.2040, create a new post on Answers.microsoft.com with the error you’re getting along with the exact Office build version.
Activation error 0x80072F8F when installing Office 365 updates and using Covenant Eyes software [WORKAROUND]
We’ve received reports from Office 365 subscribers who are having compatibility problems with Office 365 and Covenant Eyes software (version 7.2.10 or earlier). If you are using Covenant Eyes and installing the latest update of Office 365, you may receive the following error message during activation: “We couldn't contact the server. Please try again in a few minutes. (0x80072F8F)".
Covenant Eyes is working on a fix, currently in beta, version 7.2.11. For more information and how to obtain the beta, please visit this related post in their Covenant Eyes community: https://helpforum.covenanteyes.com/covenanteyes/topics/office365-2016-incompatability-activation-problems. You can also view the Release Notes for Windows Beta Version.
We’ve received reports of crashes that occur when the Office Compatibility Pack add-in is installed. This add-in lets people using older versions of Office, such as Office 2003, Office 2000, or Office XP open, edit, and save documents, workbooks, and presentations that were created in newer versions of Word, Excel, and PowerPoint.
If you’re using Office 2010 or later, you can safely uninstall this add-in.
To uninstall the add-in:
On the Windows Start menu, click Control Panel.
Select Add/Remove Programs.
In the list of currently installed programs, select Compatibility Pack for the 2007 Office system and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.
Click Yes or OK to confirm that you want to remove the program.
For more information, go to https://www.microsoft.com/en-us/download/details.aspx.
Issues affecting Word features and add-ins
An issue was included in a recent build of Office which affects customers typing Japanese, Korean or Chinese characters using IME (Input Method Editor).
In Word 2016 or Outlook 2016, builds 16.0.7369.2024 or later, when typing East Asian characters, you may notice the focus suddenly switch to a small dialog box in the upper right corner, and you can't continue editing your document or email message.
Our engineering team is working on a fix. In the meantime, if you're experiencing this issue, please try following these steps:
Click Tell me what you want to do on the ribbon.
Then click back to the main part of your document.
On October 4th, 2016, we released an Office 2016 Click-to-Run update that included accessibility improvements to Office Form Controls. Unfortunately, these improvements also introduced an issue that causes form controls to display or work incorrectly in various situations, many of which have been reported in these forums. We are deeply aware of the importance of this functionality to our customers and are actively working on releasing a fix as soon as possible.
This issue affects Office 365 subscribers and Office 2016 perpetual customers who use Office desktop apps on a PC, and who have the September feature update installed. Office Insiders on the latest Slow and Fast builds will also experience the issue.
Customers whose companies use Windows Installer technology (MSI) to install volume license editions of Office 2016, such as Microsoft Office Professional Plus, are not affected. In addition, other platforms, including Office Online, are not affected.
Workaround: If you can't wait for the fix, you can revert to an earlier Click-to-Run update by following these steps in KB2770432. If you're a consumer customer on Current Channel (CC), revert to the August feature update, 16.0.7341.2035. If you're a commercial customer on First Release for Deferred Channel (FRDC), revert to the previous FRDC build, 16.0.6965.2084. For version and build history, see this article.
When you click a link to a Google Drive folder from within Word, your web browser returns an "Update your browser" message [WORKAROUND]
We're aware of this issue and are currently investigating it. When we have more information, we'll post it here.
In the meantime, a workaround is to copy the hyperlink from the document and paste it into your browser.
When you try to publish to Blogger via Word 2016 or Word 2013, you can't do so and might receive the error "Word cannot register your account. The provider where you are trying to publish is unavailable."
Google updated authentication protocols, and blogging to the Blogger service via Word broke as a result. In September, we removed Blogger functionality for the time being to avoid confusion, but this broke the other blog service options. This is now fixed in build 16.0.7369.2024, released on 10/4. To get the latest updates, click File > Account > Update Options > Update Now.
When accessing the File > Options > Proofing > When correcting spelling and grammar in Word > Writing Style menu option in Word 2016, Grammar & Style is missing. (The Grammar option still exists, which you can use to flag misused words, punctuation issues, capitalization issues, and other errors that result in ungrammatical sentences.)
The original style-checking options were removed from Office 2016 due to low usage. However, we’ve recently announced the impending release of Editor, a new Office 365 feature that offers advanced proofing and editing services, including improved tools for finding and fixing style and writing issues.
If you have Version 1609 (Build 7369.2024) or later installed, you can specify style-checking rules today using a new Grammar & more option in Word and Outlook. The full set of proofing features will be available soon to Office 365 subscribers as part of the broader Editor release.
Note: To use Grammar & more, your proofing language must be set to English. Support will be added for more proofing languages in the upcoming months.
Customers report problems with context numbering lists in Persian, Arabic, Hindi, and Hebrew in Word 2016. This is now fixed in build 16.0.7369.2024, released on 10/4. To get the latest updates, click File > Account > Update Options > Update Now.
We are planning to restore the right-click access to AutoCorrect Options for Office 2016. If you’re an Office 365 subscriber, you should see this change in future updates.
Need more help?
Talk to support.
Provide feedback in Office app
In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
Have a feature request?
We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Word UserVoice site. We’re listening.