Fixes or workarounds for recent issues in Word for Mac

Last updated: December 2016

Word for Mac crashes and slow performance

ISSUE

Apple released macOS 10.12 Sierra on 9/20/2016. Some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing when an Office application is launched, or when the computer is moved between Wi-Fi networks (e.g. moving a laptop from home to work).

Microsoft is working with Apple to resolve this issue. We recommend customers in a workplace or school network configuration do not upgrade to macOS Sierra at this time.

WORKAROUND

Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration.

  1. Go to System Preferences and open Network.

  2. Click on Advanced and go to Proxies.

  3. Check if "Auto Proxy Discovery" or "Automatic Proxy Configuration" is turned on.

Contact your local network administrator for more information on your network settings.

We will update this content when more information is known, including a fix or additional workaround.

Issues affecting Word for Mac features and add-ins

Last updated: December 9, 2016

ISSUE

For UK markets, when opening UK English templates in Word 2016 for Mac, templates do not open. No error messages get displayed and the File New pane disappears. Some of the templates impacted are the Modern Paper, Business Paper, Paper with TOC, and Journal.

STATUS: FIXED

Our engineering team has fixed this issue and verified that the templates will work as expected for our UK customers. In order to get the updated templates immediately on your Mac, please do the following steps below.

Note: The steps below will remove the cache of templates so you can download the new ones without waiting for the cache to expire.

  1. Confirm you have an internet connection so you can download the new templates.

  2. Quit Word.

  3. Launch Finder and select the menu option Go > Go to Folder…

  4. Enter this path: ~/Library/Containers/com.microsoft.Word/Data/Library/Caches/2057/

  5. Delete all the contents of this folder (a set of sub-folders containing the templates cache).

  6. Re-launch Word. The new templates will download automatically.

When using Acrobat PDFMaker add-in Word 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:

  • Compile error in hidden module: link” error message when opening Word 2016 for Mac.

  • Create PDF icon is disabled or grayed out on the Acrobat tab
    "Create PDF" button is disabled in Acrobat PDFMaker add-in

Adobe released the latest version of the Acrobat PDFMaker. To download the latest version, visit PDFMaker support for 64-bit Office 2016 on Mac OS for updates to the add-in.

When using JustSystems ATOK add-in in Office 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:

  • Word or Excel error message: "Compile error in hidden module: 'Module1'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."

  • Excel error message:
    "Compile error in hidden module: 'ThisWorkbook'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."

This is a known compatibility issue. For more information on this error, go to http://support.justsystems.com/faq/1032/app/servlet/qadoc?QID=056175 (Note: Link goes to JustSystems Japanese language website).

When typing a document in a bi-directional language (right-to-left) such as Hindi, Hebrew, or Persian, and then formatting the text using a numbered list, the numbers change back to English (Arabic: 1, 2, 3) from the bi-directional language.

We are currently working on a fix for this issue. In the meantime, you can do the following workarounds.

  • If you’re not working with mixed content (in other words, Hindi only), then choose File > Options > Advanced. Then under Show document content, next to Numeral, click Hindi.

  • If you are working with mixed content (both Hindi and Arabic), create a two column table. In one column, put the left-to-right Arabic numbers, and in the other column, put the right-to-left Hindi text. This solution will avoid the numbered list until the coming fix is released.

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