Fixes or workarounds for recent issues in Word for Mac

Last updated: September 2016

Word for Mac crashes and slow performance

Customers report that Word 2016 for Mac crashes and returns the error "There is a serious disk error on file".

We're currently investigating this issue, and we'll post updates here as we know more.

Customers report that Word 2016 for Mac, and specifically build 15.21.1, requires abnormally high CPU levels and can drain battery life rapidly.

This issue has been fixed in update 15.23, released on June 14, 2016.

For more information: https://support.microsoft.com/en-us/kb/3165798

Issues affecting Word for Mac features and add-ins

When you use the TechSmith Camtasia add-in to record a PowerPoint presentation, the Recorder crashes a few seconds into the presentation.

TechSmith has released an update to the add-in, which is now compatible with Word 2016 for Mac 64-bit version and available from http://www.screencast.com/t/hrvuweGd8b. This link takes you to a web page with a Download this media link near the top. Click that link to start the download. Once the download is complete, run the DMG file to replace your current version of Camtasia for Mac.

When launching Word 2016 for Mac 64-bit (version 15.25 or later) with the Mendeley add-in enabled, you receive the following error:

"Compile error in hidden module" error message in Word 2016 for Mac

Mendeley has released an update to the add-in, Mendeley Desktop v1.16.3, which is now compatible with Word 2016 for Mac 64-bit version. Go to Download Mendeley Desktop for Windows to get the latest version. For more information, please visit Release Notes for Mendeley Desktop v1.16.3.

When using Acrobat PDFMaker add-in Word 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:

  • Compile error in hidden module: link” error message when opening Word 2016 for Mac.

  • Create PDF icon is disabled or grayed out on the Acrobat tab
    "Create PDF" button is disabled in Acrobat PDFMaker add-in

This is currently a known issue. Go to Word to PDF conversion problems with Acrobat and Mac Word 2016 for more information on this error and https://acrobat.adobe.com/ for updates to the add-in.

When using the Word 2016 for Mac 64-bit (version 15.25 or later), you receive the following error when using the Thompson Reuters EndNote X7 Cite While You Write (CWYW) add-in:

"Word was unable to load an add-in" error mesage

Thompson Reuters EndNote just released the latest compatible version, EndNote X7.6 for Mac add-in. For information on how to get the add-in, go to http://endnote.com/downloads/available-updates.

When using JustSystems ATOK add-in in Office 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:

  • Word or Excel error message: "Compile error in hidden module: 'Module1'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."

  • Excel error message:
    "Compile error in hidden module: 'ThisWorkbook'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."

This is a known compatibility issue. For more information on this error, go to http://support.justsystems.com/faq/1032/app/servlet/qadoc?QID=056175 (Note: Link goes to JustSystems Japanese language website).

When typing a document in a bi-directional language (right-to-left) such as Hindi, Hebrew, or Persian, and then formatting the text using a numbered list, the numbers change back to English (Arabic: 1, 2, 3) from the bi-directional language.

We are currently working on a fix for this issue. In the meantime, you can do the following workarounds.

  • If you’re not working with mixed content (in other words, Hindi only), then choose File > Options > Advanced. Then under Show document content, next to Numeral, click Hindi.

  • If you are working with mixed content (both Hindi and Arabic), create a two column table. In one column, put the left-to-right Arabic numbers, and in the other column, put the right-to-left Hindi text. This solution will avoid the numbered list until the coming fix is released.

When typing a document in a bi-directional language (right-to-left) such as Hebrew in Word 2016 for Mac version 15.20, vowels are aligned to the left instead of to the right when using certain fonts (for example, SBL Hebrew).

We are currently working on a fix for this issue. In the meantime, please use different fonts such as Arial or Times New Roman.

When viewing documents in Outline view while typing in a bi-directional or right-to-left language such as Arabic or Hebrew in Word 2016 for Mac, you might experience that the Outline view is showing text in left-to-right.

To fix this issue, try setting the document view to Right-to-Left. Please see this article for more information: Type in a bi-directional langauge in Office 2016 for Mac.

When using columns while typing in a bi-directional or right-to-left language such as Arabic or Hebrew in Word 2016 for Mac, you might experience that the text is showing text in left-to-right.

To fix this issue, try setting the text in columns to flow from right to left. Please see this article for more information: Type in a bi-directional langauge in Office 2016 for Mac.

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