Fixes or workarounds for recent issues in PowerPoint for Mac

Last updated: January 2017

PowerPoint for Mac crashes and slow performance

Last updated: January 2017

ISSUE

Apple released macOS 10.12 Sierra on 9/20/2016. Some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing when an Office application is launched, or when the computer is moved between Wi-Fi networks (e.g. moving a laptop from home to work).

Customers in a workplace or school network configuration who wish to upgrade to macOS Sierra should update to macOS Sierra 10.12.2 or later, for improved stability specific to proxy networks.

WORKAROUND

Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration.

  1. Go to System Preferences and open Network.

  2. Click on Advanced and go to Proxies.

  3. Check if "Auto Proxy Discovery" or "Automatic Proxy Configuration" is turned on.

Contact your local network administrator for more information on your network settings.

We will update this content when more information is known, including a fix or additional workaround.

You encounter broken images and an rld2/rld3 error. For example, you see the message "The image part with relationship ID rId2 was not found in the file."

This issue has been fixed in build 15.28.16111501, released on 11/15, and later. Please update to the latest build by going to Help > Check for Updates from any of the Office 2016 apps.

Issues affecting PowerPoint for Mac features and add-ins

Good news! There are no issues affecting PowerPoint for Mac features currently.

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