Fixes or workarounds for recent issues in PowerPoint for Mac

Last updated: October 2016

PowerPoint for Mac crashes and slow performance

Apple released macOS Sierra on 9/20. We recommend customers in a workplace or school network configuration do not upgrade to macOS Sierra at this time. This is because some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing, on macOS Sierra. Microsoft is working with Apple to resolve this issue.

To check if your network configuration may be affected,

  1. Go to System Preferences and open Network.

  2. Click on Advanced and go to Proxies.

  3. Check if “Auto Proxy Discovery” or “Automatic Proxy Configuration” is turned on.

Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration. Contact your local network administrator for more information on your network settings.

We will update this content when more information is known, including a fix or additional workaround.

You encounter broken images and an rld2/rld3 error. For example, you see the message "The image part with relationship ID rId2 was not found in the file."

We are aware of this issue and we're investigating. When an update is available, we'll post here with more information.

Opening an existing file from a mounted network share within Office 2016 for Mac and attempting to save the file appears to delete the access control list (ACL) on the file. This leads PowerPoint and Excel files to appear to be corrupted, as they can no longer be opened until file permissions are corrected.

The fix that resolves this issue with local ACLs is now available. Please update to the latest build by going to Help > Check for Updates from any of the Office 2016 apps.

Issues affecting PowerPoint for Mac features and add-ins

When using the Acrobat PDFMaker add-in PowerPoint 2016 for Mac 64-bit (version 15.25 or later), the Create PDF button is disabled or grayed out.

"Create PDF" button is disabled in Acrobat PDFMaker in PowerPoint 2016 for Mac

Adobe released the latest version of the Acrobat PDFMaker. To download the latest version, visit PDFMaker support for 64-bit Office 2016 on Mac OS for updates to the add-in.

If you have embedded media files (e.g., video, soundtrack) in your presentation, the playback functionality of those media files isn't supported when you export the whole presentation to a video.

We are aware of this issue and we plan to fix it in a coming update. When the update is available, we'll post here with information about how to get it.

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