Fixes or workarounds for recent issues in OneNote for Windows

Last updated: February 2017

Last updated: February 8, 2016


If you have logged in to OneNote 2016 using your PIN authentication, you may be unable to edit notebooks using your mouse. This issue is most noticeable if you're running the Windows Anniversary update from Aug 2016 or later.


We are aware of this issue and have a fix coming shortly. Please check back on this page for latest information. We recommend you use the following workaround in the meantime:

  • Do not use PIN authentication to log in to OneNote.

  • Try restarting the app if you're still having the issue.

When using the OneNote app on your Windows 10 device including Windows tablet and phone, you may find that the spellchecker or automatic language selection is not working correctly when you change your keyboard layout to another language other than English.

We are aware of this issue and are working on a fix. In the meantime, we recommend that after launching OneNote, you switch the input language to English first, and then switch back to your desired language.

Last updated: November 22, 2016


After running the Windows 10 Anniversary update 14393.187, you may experience repeated crashes following several minutes of program not responding with OneNote 2016 for Windows desktop and OneNote for Windows devices (includes tablets and phones). This issue is most visible when trying to move, copy, or manipulate large blocks of ink, copy handwritten ink notes to another page, or when you copy/cut handwritten notes.


This issue is fixed for OneNote 2016 on Windows desktop with update 16.0.7466.2038 or later. To install the update right away,  open any Office app and click File > Account > Update Options > Update Now.

This issue is fixed for OneNote for Windows 10 with update 7571.5767 released on Nov 21, 2016. To download the latest version of the OneNote app, visit the Microsoft Store or click here to get to the app right away.

When using OneNote 2016, if you're trying to delete or modify a custom template, you may be unable to click the 'Delete' option, or find it disabled. This issue occurs for both consumer and commercial customers, primarily on Current Channel, First Release for Deferred Channel, and Deferred Channel.

This issue is fixed with update 16.0.7466.2038 or later. To download the update right away, open any Office app and click File > Account > Update Options > Update Now.

After opening OneNote on your desktop or Windows device, you may get an error message 0xE00015E0 that doesn't go away, and can block you momentarily from using the app. We apologize for the inconvenience this is causing. This is a known issue and we're currently investigating it.

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office on Windows forum for personal, home, or university users
Office 365 community forum for business users


Provide feedback in Office app
You can send feedback directly to our Office teams:.

In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the OneNote UserVoice site. We’re listening.

Contact us Contact us Contact us
Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!