Fixes or workarounds for recent issues in OneNote for Windows

Last updated: September 28, 2017

Last updated: September 29, 2017


When signing-in to OneNote for Windows using your work or school account, you see a blank white box and are unable to complete the authentication. This issue impacts the September 2017 feature update (Version 17.8568.5756).

Blank sign in window in OneNote


This issue is now fixed. We apologize for this inconvenience.

Last updated: Sep 28, 2017


If you're using OneNote app version 17.6868.57981.0 on Windows, you may encounter a crash when attempting to open a notebook.


This issue is fixed in version 17.8568.57561.0. Please go to the Windows Store to obtain the latest version of OneNote.

Last updated: July 25, 2017


After updating Office, When using CreateObject(“Scriptlet.TypeLib”).GUID in Visual Basic for Applications in an Office application, you get this error: “Run-time error ‘70’ Permission denied”. To help prevent malicious code from running in Office applications this control is blocked as a security measure.


There are a couple options for working around this security change. Please reference this forum post for details.

Last updated: July 20, 2017


After updating Office, if you launch the Ribbon or the Quick Access Toolbar customization dialogs, the dialog might not show any commands available. For example, the list of “Popular Commands” or “Commands Not in the Ribbon” may be empty.


This issue is fixed in Version 1706 (Build 8229.2103) for production customers. To update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

The previous workaround for this issue for the Quick Access Toolbar (or if the fix hasn't rolled out to your Insider ring yet): type the name of the command in the Tell Me box (keyboard shortcut Alt+Q), then right-click the command and select “Add to Quick Access Toolbar”.

Last updated: June 7, 2017


After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running.


This issue is now fixed in Version 1705 (Build 8201.2075). To get the update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

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