Fixes or workarounds for recent issues in OneNote for Mac

Last updated: November 2016

Issues affecting OneNote for Mac features

ISSUE

Apple released macOS 10.12 Sierra on 9/20/2016. Some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing when an Office application is launched, or when the computer is moved between Wi-Fi networks (e.g. moving a laptop from home to work).

Microsoft is working with Apple to resolve this issue. We recommend customers in a workplace or school network configuration do not upgrade to macOS Sierra at this time.

WORKAROUND

Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration.

  1. Go to System Preferences and open Network.

  2. Click on Advanced and go to Proxies.

  3. Check if "Auto Proxy Discovery" or "Automatic Proxy Configuration" is turned on.

Contact your local network administrator for more information on your network settings.

We will update this content when more information is known, including a fix or additional workaround.

Last updated: November 2016

ISSUE

If you have Silverlight installed and tried installing the latest version of Office 2016 for Mac via Microsoft AutoUpdate, the AutoUpdate tool crashes.

You may be experiencing this issue due to an older version of Silverlight installed in your machine. We recently have released a fix to protect Microsoft AutoUpdate from crashing due to an older version of Silverlight.

STATUS: FIXED

To fix this issue, please do the following:

Update to the latest version of Silverlight (version 5.1.50901.0)

  1. Follow the steps to install the latest version of Silverlight: https://www.microsoft.com/getsilverlight

  2. Open Safari, and on the top menu, click Safari > Preferences.

  3. Go to Security and then in the section “Internet plug-ins” click Website Settings….

  4. On the left side list of plug-ins, select Silverlight and then make sure that “Allow” is selected from the drop down menu.

  5. Once the Silverlight update is complete, try updating Office for Mac via Microsoft AutoUpdate.

Install the latest version of Office 2016 for Mac, version 15.28.0 (build 16111300)

  • Use Help > Check for Updates from any of the Office 2016 apps to get updates to the newer build.

  • If for some reason you can’t update via Help, you can manually download and install the new build from this article.

If you use OneNote 2016 for Mac and OneNote for iPhone and iPad, you may be asked to sign in any time you open the OneNote app or when you switch between notebooks. Similarly, OneNote may require you to sign in repeatedly to resolve sync errors.

We are investigating these new and ongoing reports and will update this article once we have more information.

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office for Mac community for Mac users

Chat

Provide feedback in Office app
You can send feedback directly to our Office teams:.

For Mac users, in Office 2016 for Mac, click the smiley icon in the upper-right corner.

Click an option to give feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the OneNote UserVoice site. We’re listening.

Contact us Contact us Contact us
Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×