Fixes or workarounds for recent issues in Excel for Windows

Last updated: January 2017

Excel crashes and slow performance

Last updated: December 7, 2016


In Excel 2016, when you edit a histogram chart, you might be unable to save the file.


There is a fix available in builds 16.0.7571.2072, released on 12/6, and higher. To install the update, click File > Account > Update Options > Update Now.

Last updated: November 15, 2016


We are aware of an issue affecting Excel 2010 and 2007 users after the Windows Anniversary update. Problems are reported when merging cells, causing an unusable display, often with a black background.


While we are investigating a fix, please use this workaround: in Windows, go to Settings > Devices > Printers & scanners, and turn off Let Windows manage my default printer.

We are aware of an issue where double-clicking to open a file on a touchscreen-enabled device running Windows 14955 or later will cause a crash. This is affecting users of Office 2016 and 2013, but only those on the pre-release version 14955 or later of Windows. The fix is in Windows RS2 build 14978 or later. Please update your Windows Insider Fast build to get the fix.

Issues affecting Excel features and add-ins

Last updated: January 10, 2017


After installing a recent security update, KB3128008, or after updating the Click-To-Run version of Office 2013 to build 15.0.4885.1001, Excel 2013 customers see the following error when they try to send a workbook using the File > Share > Email > Send as PDF or File > Share > Email > Send as XPS commands.

"General mail failure. Quit Microsoft Excel, restart the mail system, and try again."


On January 10, 2017, we released an Office 2013 update that fixes this issue.

  • If you receive Microsoft Installer (.msi)-based updates for Office 2013, download and install the January 10, 2017, update for Excel 2013 (KB3141475).

  • If you receive Click-to-Run updates for Office 2013, update to version 15.0.4893.1002. You can either wait until you’re prompted to install the update or get it immediately by clicking File > Account > Update Options > Update Now.

Last updated: November 11, 2016


On October 4th, 2016, we released an Office 2016 Click-to-Run update, the September feature update, which included accessibility improvements for Office Form Controls. Unfortunately, these improvements introduced an issue that affects the way VBA form controls display or behave in some situations.

For example:

  • If you use VBA to develop custom forms, you may notice that transparent label controls are opaque when they should be transparent, or that Office stops responding when you set the Cycle property for MultiPage controls to 2-fmCycleCurrentForm.

  • If you use custom forms as part of your day-to-day work, you may notice that these forms no longer appear or work correctly. For example, buttons or other controls may be misaligned or overlapping in a worksheet, making it hard or impossible to use the form. In some cases, your Office app may stop responding when you attempt to open a macro-enabled file containing form controls. 


This issue may affect:

  • Office 2016 users who have the Click-to-Run version of the September feature update installed. Office 365 subscribers will see Version 1609 (Build 7369.xxxx) and Office 2016 non-subscribers will see build 16.0.7369.xxxx.

  • Office Insiders on recent Slow builds, including Version 1609 (Build 7369.xxxx) and Version 1610 (Build 7466.xxxx).

  • Office Insiders on Fast builds 16.0.7512.1000 or 16.0.7416.1000.

  • Earlier versions of Office, such as Office 2013, if those versions are installed on the same PC as the offending versions of Office 2016.

This issue doesn’t affect:

  • Those who receive updates through Deferred Channel.

  • Those using volume license editions of Office 2016, such as Microsoft Office Professional Plus, who receive updates through Windows Installer technology (MSI).

  • Those who use Office on other platforms, including Office Online .


A fix for the VBA form issue is now available in the following builds:

  • Version 1609 (Build 7369.2054)

  • Version 1610 (Build 7466.2038)

To install the update, click File > Account > Update Options > Update Now.

We are aware of an issue with Solver, caused by the initialization of Power Query and Power Pivot. When you try to finalize a Solver solution, Excel 2016 might return the error "File not found Solver32.dll."

This issue is now fixed in the latest Excel build. To install the update, click File > Account > Update Options > Update Now.

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