Fixes or workarounds for recent issues in Excel for Windows

Fixes or workarounds for recent issues in Excel for Windows

Last updated: September 14, 2017

Excel crashes and slow performance

Last updated: Sep 14, 2017

ISSUE

If you use a button in a worksheet to start a macro and later close this workbook, subsequent attempts to calculate user-defined functions provided by an XLL add-in might crash.

This issue impacts Excel 2016 in Version 1608 (Build 7301.xxxx).

STATUS: WORKAROUND

Our engineering team is actively fixing this issue. To workaround this issue, keep the workbook containing the button open. We'll post back on this article as soon as we have more information.

Last updated: Sep 6, 2017

ISSUE

You may experience Excel freezing or crashing after attempting to publish a workbook as a web page using File > Save As > Browse > Save as Type: Web Page (*htm, *.html).

This issue impacts Excel 2016 in Version 1707 (Build 8326.xxxx).

STATUS: INVESTIGATING

The fix for this issue has been released in Insider Slow build 16.0.8431.2062.  It will be included in the next major update for Office 365.

We'll post back on this article as soon as we have more information.

Last updated: August 11, 2017

ISSUE

When using Excel for Windows, you may experience intermittent crashing when connecting to or updating data from SQL Server Analysis Services. For example, Excel might crash when you try to refresh a PivotTable with data from an Analysis Services server or OLAP cubes.

This issue only impacts Excel for Windows Version 1707 (8326.20xx).

STATUS: FIXED

This issue is now fixed in Version 1707 (8326.2073). To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update.

Last updated: September 6, 2017

ISSUE

When opening a file in Office that contains a Common Control, you may encounter one of two errors:

  • Where a file is opened containing a Common Control that uses a tooltip, the Office application may crash.

  • Where a file is opened containing a Common Control, users may get messaging related to a missing license.

This issue impacts Office Version 1707 (Build 8326.2058) installed on either a 32-bit or 64-bit Windows OS.

STATUS: FIXED

A fix for this issue is currently rolling out to customers in Office Version 1707 (Build 8326.2087). To update Office, go to File > Account > Update Options >Update Now.

Last updated: June 7, 2017

ISSUE

After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running.

STATUS: FIXED

This issue is now fixed in Version 1705 (Build 8201.2075). To get the update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

Issues affecting Excel features and add-ins

Last updated: Sep 14, 2017

ISSUE

After installing the September 12, 2017 update for Excel 2016 (KB4011050), dark borders may appear around rows or cells in Excel spreadsheets when you enter text.

Dark borders around cells when typing after installing KB4011050

STATUS: FIXED

This issue is now fixed in the KB4011165 update, released on September 12, 2017. If you have KB 4011050 installed, you do not need to uninstall this before installing KB4011165.

Last updated: September 11, 2017

ISSUE

When using Office 2016 apps and opening, editing, or saving Word files stored in OneDrive, you may be prompted to login with the following message: "Tell us the account you want to open _vti_rpc."

Login prompt to open _vti_rpc

STATUS: IN PROGRESS

This is a known issue and our engineering team is working on a fix. You may close this window in the meantime to bypass logging in. We apologize for this inconvenience and we will update this page as soon as we have a fix in place.

Last updated: August 16, 2017

ISSUE

When opening Office 2016 files, you may experience files are opening as read-only unexpectedly. This issue most commonly impacts Excel and Word in Version 1706 (Build 8229.2045) or later. Sometimes this issue manifests after you attempt to sync a document that requires check-in on OneDrive. Upon opening the file in Word or Excel, the file opens as read only.

STATUS: WORKAROUND

Our engineering team is actively fixing this issue. In the meantime, please refer to this article for workaround.

Need more help troubleshooting? Talk to support.

If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.

If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Last updated: August 28, 2017

ISSUE

After updating to the August 1, 2017 update for Office 2016 (KB 4011051), clicking a hyperlink in an Excel workbook that points to another Excel workbook no longer works and you might receive a hyperlink warning message. You may also experience issues accessing WMI programmatically from Excel and Word.

STATUS: FIXED

This issue is now fixed. Please manually install the August 22, 2017 update for Office 2016 (KB 4011093). This KB 4011093 will be available as an automatic update and for those using Windows Server Update Services (WSUS) in the next monthly update for Office.

Last updated: July 26, 2017

ISSUE

When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message:

An error occurred while importing this file. http://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&FileName=[icon].svg

STATUS: INVESTIGATING

Our engineering team is currently investigating this issue. We will update this post as soon as we have more information. We apologize for the inconvenience.

Last updated: July 25, 2017

ISSUE

After updating Office, When using CreateObject(“Scriptlet.TypeLib”).GUID in Visual Basic for Applications in an Office application, you get this error: “Run-time error ‘70’ Permission denied”. To help prevent malicious code from running in Office applications this control is blocked as a security measure.

STATUS: BY DESIGN/WORKAROUND

There are a couple options for working around this security change. Please reference this forum post for details.

Last updated: September 14, 2017

ISSUE

When using Excel 2016, the AutoFilter drop-down is not showing all available checkboxes. This happens when the number of rows exceeds 10,000. Other symptoms may occur as well. For example, the checkboxes may not be clickable, or the filtered result may not return expected results.

STATUS: FIXED

This issue is now fixed in Version 1707 (8326.2073) or later. To get the update immediately, open Excel and choose File > Account > Update Options > Update Now.

Last updated: July 20, 2017

ISSUE

After updating Office, if you launch the Ribbon or the Quick Access Toolbar customization dialogs, the dialog might not show any commands available. For example, the list of “Popular Commands” or “Commands Not in the Ribbon” may be empty.

STATUS: FIXED

This issue is fixed in Version 1706 (Build 8229.2103) for production customers. To update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

The previous workaround for this issue for the Quick Access Toolbar (or if the fix hasn't rolled out to your Insider ring yet): type the name of the command in the Tell Me box (keyboard shortcut Alt+Q), then right-click the command and select “Add to Quick Access Toolbar”.

Last updated: June 21, 2017

ISSUE

Can’t set password programmatically for sheet protection in older files, in Excel for Win32 Office 365

STATUS: FIXED

In builds 16.0.8067.2115 and later (production), and 16.0.8201.2064 and later (Insiders), there is an issue with setting sheet protection with a password programmatically. In this scenario, the password will not be applied. The issue only affects files created in Excel 2010 or prior, when sheet protection with a password is turned on programmatically. This means, for example, using Sheet1.Protect “password”. It will not occur when sheet protection is enabled through the user interface. This will not happen in any files created in Excel 2013 or later. Some users may experience that sheet protection can be switched off without providing a password.

This issue has been fixed in builds 16.0.8201.2102 and later.

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