Fixes or workarounds for recent Office installation or activation issues

Last updated: August 2017

The issues listed below reflect the issues caused by the most recent product updates. For more troubleshooting help, see Troubleshoot installing Office below.

Office for Windows

Last updated: April 25, 2017

ISSUE

When you select the option to activate Office by telephone, you may see the following error:

Telephone activation is no longer supported for your product.

Note: This issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What's the difference between Office 365 and Office 2016?

STATUS: PARTIAL FIX

We have released a fix for this issue on March 9, 2017 for Office 2016 customers in build 16.0.7870.2020 or higher. For older versions of Office, we are continue to work on fixing this issue. In the meantime, you can call the numbers for your specific country/region listed in this article.

Office for Mac

Last updated: August 2, 2017

ISSUE

After the release of Microsoft AutoUpdate version 3.9.0 (released on April 11, 2017), you are no longer receiving automatic updates for Office for Mac. When installing the latest Office for Mac updates, the update process hangs.

STATUS: FIXED

This issue is now fixed in Microsoft AutoUpdate 3.9.1. Please download MAU 3.9.1 and manually install the update package.

Office for Android

Good news! There are no installation or activation issues affecting Office for Android currently. All cylinders are firing.

Office in the Windows Store

ISSUE

If you have Serbian (Latin, Serbia) as your default app language in Windows you will see a mix of Serbian and English in the user interface of Office in the Windows Store apps.

STATUS: WORKAROUND

Add a different Serbian (Latin) variant to the Windows language list. To do this:

  1. Click Start > Settings > Time and Language > Region and Language, and then click Add a language.

  2. Choose a Serbian (Latin) option other than Serbian (Latin, Serbia), such as Serbian (Latin, Montenegro).

  3. The language needs to be at the top of your Languages list, so click on the language you just added and choose Set as default.

This will add the language to the bottom of the Windows language list. If the language was newly added, an update from the Store may be required to download the new language. This should happen automatically, but you can manually start the download by opening the Store app, clicking on your profile picture near the top of the screen, choosing Downloads and updates, and then choosing Check for updates.

Note: This does not change the Windows UI language.

Troubleshoot installing Office

Troubleshoot installing Office 2016 and Office 2013

Office is taking long to install

Error messages or problems while installing Office

Unlicensed Product and activation errors in Office

What to try if you can't install or activate Office 2016 for Mac

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office on Windows forum for personal, home, or university users
Office 365 community forum for business users

Chat

Provide feedback in Office app
You can send feedback directly to our Office teams:.

In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Office UserVoice sites. We’re listening.

Word UserVoice
Excel UserVoice
PowerPoint UserVoice
OneNote UserVoice
Outlook UserVoice

Connect with an expert
Contact us
Expand your skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×