Fixes or workarounds for recent Office installation or activation issues
Last updated: August 2017
The issues listed below reflect the issues caused by the most recent product updates. For more troubleshooting help, see Troubleshoot installing Office below.
Office for Windows
Last updated: April 25, 2017
When you select the option to activate Office by telephone, you may see the following error:
Telephone activation is no longer supported for your product.
Note: This issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What's the difference between Office 365 and Office 2016?
STATUS: PARTIAL FIX
We have released a fix for this issue on March 9, 2017 for Office 2016 customers in build 16.0.7870.2020 or higher. For older versions of Office, we are continue to work on fixing this issue. In the meantime, you can call the numbers for your specific country/region listed in this article.
Office for Mac
Last updated: August 2, 2017
After the release of Microsoft AutoUpdate version 3.9.0 (released on April 11, 2017), you are no longer receiving automatic updates for Office for Mac. When installing the latest Office for Mac updates, the update process hangs.
This issue is now fixed in Microsoft AutoUpdate 3.9.1. Please download MAU 3.9.1 and manually install the update package.
Office for Android
Good news! There are no installation or activation issues affecting Office for Android currently. All cylinders are firing.
Office in the Windows Store
Garbled or incorrect characters show up in the Japanese version of Office in the Windows Store [FIXED]
Last updated: September 28, 2017
Office installed from the Windows store has garbled or incorrect characters in the ribbon and other places in the application. This issue is specific to the Japanese user interface.
This issue is now fixed in Version 1708 (8431.2094). To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.
If you have Serbian (Latin, Serbia) as your default app language in Windows you will see a mix of Serbian and English in the user interface of Office in the Windows Store apps.
Add a different Serbian (Latin) variant to the Windows language list. To do this:
Click Start > Settings > Time and Language > Region and Language, and then click Add a language.
Choose a Serbian (Latin) option other than Serbian (Latin, Serbia), such as Serbian (Latin, Montenegro).
The language needs to be at the top of your Languages list, so click on the language you just added and choose Set as default.
This will add the language to the bottom of the Windows language list. If the language was newly added, an update from the Store may be required to download the new language. This should happen automatically, but you can manually start the download by opening the Store app, clicking on your profile picture near the top of the screen, choosing Downloads and updates, and then choosing Check for updates.
Note: This does not change the Windows UI language.
Troubleshoot installing Office
Need more help?
Talk to support.
Provide feedback in Office app
In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
Have a feature request?
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