Fix your Outlook email connection by repairing your profile

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

Do you have an Office 365 account?

The Office 365 Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile. You can download the tool here (English only).

Repair a profile in Outlook 2007

  1. In Outlook 2007, click Tools > Account Settings.

  2. On the Email tab, select your account (profile), and then click Repair.

  3. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Repair a profile in Outlook 2010, 2013, or 2016

  1. In Outlook 2010, 2013, or 2016, click File.

  2. Click the down-arrow next to Account Settings, and then Account Settings.

  3. On the Email tab, select your account (profile), and then click Repair.

  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook connection still not working?

  • Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Office 365.

  • Download and run the Office 365 Support and Recovery Assistant here (English only).

Still having email connection issues? Contact Office 365 for business support.

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