Fix Office 365 or Office 2013 install errors

If you get an error while downloading or installing Office, sometimes restarting your computer is enough to fix the problem. Are you seeing the ”Office is busy” error message?

Tip    If you’re a business user, see Troubleshoot installing Office with Office 365 for business.

First, try restarting and installing again

  1. Restart your computer.

  2. If you’re a home user, go to your account page and click Install.

    If you’re a business user, go to the Office 365 portal and click Install.

    Looking for the 64-bit version of Office?

Note   Office needs to be installed on the same hard drive where Windows is installed. How much space does it need?

If that doesn't work, remove and reinstall Office

Use the Fix it tool to completely remove Office, and then reinstall it from your account page or from the Office 365 portal.

First, uninstall Office:

  1. Click this Fix it.

    FixIt button indicating that an automated fix is available

  2. At the bottom of your browser screen, click Open.

    Click Open

Then, reinstall Office:

  • If you’re a home user, go to your account page and click Install.

  • If you’re a business user, go to the Office 365 portal and click Install.

Looking for one of these?   64-bit Office | Project Pro for Office 365 | Visio Pro for Office 365

Still not working?

If the Fix it doesn’t completely remove Office from your PC, you can manually uninstall Office 2013 or Office 365.

Applies To: Office 2013



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