Fix Office 365 or Office 2013 install errors
If you get an error while downloading or installing Office, sometimes restarting your computer is enough to fix the problem. Are you seeing the ”Office is busy” error message?
Tip If you’re a business user, see Troubleshoot installing Office with Office 365 for business.
First, try restarting and installing again
Restart your computer.
If you’re a home user, go to your account page and click Install.
If you’re a business user, go to the Office 365 portal and click Install.
Note Office needs to be installed on the same hard drive where Windows is installed. How much space does it need?
If that doesn't work, remove and reinstall Office
First, uninstall Office:
At the bottom of your browser screen, click Open.
Then, reinstall Office:
Still not working?
If the Fix it doesn’t completely remove Office from your PC, you can manually uninstall Office 2013 or Office 365.