Find and fix issues after adding your domain or DNS records in Office 365
Getting your domain set up to work with Office 365 can be challenging. The DNS system is nitpicky to work with, and the DNS setup for your domain affects important business activities, like email!
But we can help you fix issues with your domain's DNS setup. The domains troubleshooter will show you any records that need fixing, and exactly what the records need to be set to. You can follow step-by-step help to fix the records at your registrar.
Want someone to help you do it? See support options.
If you’ve run into problems after adding your domain, start by making sure that the DNS records for your custom domain are set up correctly by checking the domain in your account in Office 365.
Sign in to Office 365 with your work or school account.
Go the Manage domains page.
Choose the domain that you're working with, and then choose Fix issues.
The domains troubleshooter identifies any DNS records, including your MX record, that are set up incorrectly for Office 365, and shows you the correct entries to use for your domain.
If you've fixed any DNS issues and you're still having trouble, try one of the following.