FAQ about importing SharePoint data to Office 365

This article is for administrators. Are you trying to upload your files to SharePoint Online or OneDrive for Business? See Upload files to a library

Here are some frequently asked questions about using the Office 365 Import Service to import SharePoint data to SharePoint Online and OneDrive for Business sites in your Office 365 organization. For more information importing SharePoint data, see Overview of importing PST files and SharePoint data to Office 365.

Using network upload to import SharePoint data

For step-by-step instructions, see Use network upload to import SharePoint data to Office 365.

Where is network upload available?

Network upload is currently available in the United States, Canada, Brazil, the United Kingdom, Europe, India, East Asia, Southeast Asia, Japan, and Australia. Network upload will be available in more regions soon.

What is the pricing for importing SharePoint files by using network upload?

Using network upload to import SharePoint data is free.

How long does it take to import data to a SharePoint Online or OneDrive for Business site?

It depends on the capacity of your network, but it typically takes several hours for each terabyte (TB) of data to be uploaded to the Azure storage area for your organization. After the data files are copied to the Azure storage area, files are imported to a SharePoint Online or OneDrive for Business site at a rate of at least 1 GB per hour.

After I upload my files to the Azure storage area, how long are they kept in Azure before they're deleted?

When you use the network upload method to import SharePoint files, you upload the data files and the manifest files to Azure blob containers. The data and manifest files in these containers are deleted 60 days after they're uploaded.

Are document properties, such as title, author, modified date and other properties, preserved when documents are imported to Office 365?

Yes. None of the original document metadata is changed during the import process.

Return to top

Using drive shipping to import SharePoint data

For step-by-step instructions, see Use drive shipping to import SharePoint data to Office 365.

Where is drive shipping available?

Drive shipping is currently available in the United States, Europe, India, East Asia, Southeast Asia, Japan, and Australia. Drive shipping will be available in more regions soon.

What is the pricing for using drive shipping to import SharePoint data to Office 365?   

The cost to use drive shipping to import SharePoint data to Office 365 is $2 USD per GB of data. For example, if you ship a hard drive that contains 1,000 GB (1 TB) of data files, the cost is $2,000 USD. You can work with a partner to pay the import fee. For information about finding a partner, see Find your Office 365 partner or reseller.

What kind of hard drives are supported for drive shipping?   

Only 3.5 inch SATA II/III internal hard drives are supported for use with the Office 365 Import service. You can use hard drives up to 10 TB. For the import jobs, only the first data volume on the hard drive will be processed. The data volume must be formatted with NTFS. When copying data to your hard drive, you can attach it directly using a SATA connector or you can attach it externally using an external SATA II/III USB adaptor. We recommend using one of the following external SATA II/III USB adaptors:

  • Anker 68UPSATAA-02BU

  • Anker 68UPSHHDS-BU

  • Startech SATADOCK22UE

  • Sharkoon QuickPort XT HC

If you have an adapter that's not listed, you can try using your adapter to copy the data to the hard drive to see if it works before purchasing a supported adapter.

Important: External hard drives that come with an built-in USB adaptor aren't supported by the Office 365 Import service. Additionally, the disk inside the casing of an external hard drive can't be used. Please don't ship external hard drives.

How many hard drives can I ship for a single import job?   

You can ship a maximum of 10 hard drives for a single import job.

After I ship my hard drive, how long does it take to get to the Microsoft data center?

That depends on a few things, such as your proximity to the Microsoft data center and what kind of shipping option you used to ship your hard drive (such as, next-day delivery, two-day delivery, or ground-delivery). With most shippers, you can use the tracking number to track the status of your delivery.

How long does it take to import data to a SharePoint Online or OneDrive for Business site?

After your hard drive is received at the Microsoft data center, it's typically processed within one business day. It takes several hours for each terabyte (TB) of data on the hard drive to be uploaded to the Microsoft Azure storage area for your organization. After the files are copied to the Azure storage area, data is imported to a site at a rate of at least 1 GB per hour. If different data files are imported to different sites, the import process occurs in parallel; in other words, each migration package/site pair is imported simultaneously. However, if migration packages are imported to the same target site, each migration package is queued and imported to the site one at a time.

After Microsoft uploads my files to the Azure storage area, how long are they kept in Azure before they're deleted?

After we receive your hard drive, Microsoft data center personnel will upload your data and manifest files to Azure blob containers. The data and manifest files in these containers are deleted 60 days after they're uploaded.

Are document properties, such as title, author, modified date and other properties, preserved when documents are imported to Office 365?

Yes. None of the original document metadata is changed during the import process.

Can Microsoft wipe my hard drive before they ship it back to me?

No, Microsoft can't wipe hard drives before shipping them back to customers. Hard drives are returned to you in the same state they were in when they were received by Microsoft.

Can Microsoft shred my hard drive instead of shipping it back to me?

No, Microsoft can't destroy your hard drive. Hard drives are returned to you in the same state they were in when they were received by Microsoft.

What courier services are supported for return shipping?

If you're a customer in the United States or Europe, Microsoft uses FedEx to return your hard drive. For all other regions, Microsoft uses DHL.

What are the return shipping costs?

Return shipping costs vary, depending on your proximity to the Microsoft data center that you shipped your hard drive to. Microsoft will bill your FedEx or DHL account to return your hard drive. The cost of return shipping is your responsibility.

Can I use a custom courier shipping service, such as FedEx Custom Shipping, to ship my hard drive to Microsoft?

Yes.

If I have to ship my hard drive to another country, is there anything I need to do?

The hard drive that you ship to Microsoft might have to cross international borders. If this is the case, you're responsible for ensuring that the hard drive and the data it contains are imported and/or exported in accordance with the applicable laws. Before shipping a hard drive, check with your advisors to verify that your drive and data can legally be shipped to the specified Microsoft data center. This will help to ensure that it reaches Microsoft in a timely manner.

Return to top

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×