Error code 30174-4, 30125-4, 30038-4, or 30125-1011 when installing Office

You might see one of these errors if your antivirus software, firewall, or proxy settings prevent you from installing Office. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

Error code 30174-4 when installing Office

1 - Install Office using the offline installer

The Office offline installer may help bypass potential proxy, firewall, anti-virus, or internet connection issues that might occur while installing Office. Use the table below to see the correct steps for the version of Office you're trying to install.

If you have this Office product

Follow the steps here

  • Office 365 Home, Personal, or University

How do I use the Office 2016 offline installer?

A one-time purchase of Office 2013 or Office 2016 such as:

  • Office Home & Student

  • Office Home & Business

  • Office Professional

  • Individual applications such as Word, Excel, or Project

Download the install files for a one-time purchase of Office 2013 or Office 2016

  • Office 365 for business subscriptions that include the Office desktop applications

Office 365 admins must Contact Office 365 for business support.

2 - Use a wired connection

If you aren’t already using a wired connection to the Internet, plug your device in and try installing Office again.

3 - Try installing from another location

If you're trying to install at work or at school, the network may be limited in a way that won't allow Office to install. If this is the case, take your device home, to a friend’s house, or to a wireless hotspot, and then try installing Office again.

Note   If you need to install Office from work or school, your IT department might be able to help you deal with any network limitations.

4 - Temporarily turn off proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings.

Microsoft Edge
  1. Click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choose Settings.

  2. Click Network & Internet, click Internet options, and then click Settings to the right of Choose Settings to configure a proxy server for a connection.

  3. Clear the checkbox to turn off any proxy settings.

  4. Click OK.

Internet Explorer 7, 8, 9, 10, or 11

Note   There might be more proxy settings that you need to bypass. If this doesn't work, and you’re installing Office from work or school, check with your IT department for more information. For IT administrators, please see Office 365 URLs and IP address ranges.

5 - Temporarily turn off antivirus

If you need information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing!

If you're not sure which antivirus software you have, please go to Control Panel to find the name of the antivirus software installed on your device.

Windows 10
  1. Go to Control Panel by right-clicking the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choosing Control Panel.

    Options and commands list see after pressing Windows logo key + X

  2. Select Security and Maintenance, and then the arrow next to Security.

    If Windows can detect your antivirus software, it's listed under Virus protection.

Windows 8.1
  1. Go to Control Panel by right-clicking the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choosing Control Panel.

    Options and commands list see after pressing Windows logo key + X

  2. Select System and Security > Action Center > the arrow next to Security.

    If Windows can detect your antivirus software, it's listed under Virus protection.

Windows 7
  1. Go to Control Panel by choosing the Start button Windows 7 Start button (lower-left corner), and choosing Control Panel.

  2. Click System and Security > Review your computer's status > the arrow next to Security.

    If Windows can detect your antivirus software, it's listed under Virus protection.

6 - Temporarily turn off firewall

If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 10 Windows 8.1 Windows 7 Windows Vista

Applies To: Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, OneNote 2016, Office 2016, Office 365, , Office 2013



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