Error code 0-3 when installing Office

When installing Office, you might see this error if a previous installation of Office failed. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

Error code 0-3

1 - Repair your Office app

  1. Go to Control Panel.

    • In Windows 8, on the Start screen, type Control Panel, and select Control Panel in the search results.

    • In Windows 7 or Windows Vista, choose Start > Control Panel.

  2. Choose Programs > Programs and Features.

  3. Choose the latest version of Office, and then choose Change.

  4. Choose Online Repair, and then choose Repair.

2 - Remove and reinstall Office

  1. Click this Fix it.

    FixIt button indicating that an automated fix is available

  2. When prompted by your browser, choose Open.

    Note   If the file doesn’t open, choose Save > Open Folder, then double-click the file (it should start with "O15CTRRemove") to run the Fix it tool.

  3. After the Fix it tool is done, install Office again.

    • If you’re a home user, sign in to your My Account page, and choose Install.

    • If you’re a business user, sign in to the Office 365 portal and choose Install.

3 - Uninstall Office manually

If the Fix it tool doesn't completely uninstall Office from your device, try removing Office manually.

Applies To: , Office 2013, Office 365 End User

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