Error 0xC004F200 when you activate pre-installed Office on a new PC

You may get one of these errors on a new computer pre-installed with Windows and Office (either an Office 365 subscription or an Office 2016 suite):

  • "Sorry, we couldn't set up Office. To get support note the following information: Error code 0xc004f200."

  • "Sorry, we couldn't set up Office. Check that your device is connected to the Internet and Windows is activated before trying again. To get support, note the following information: Error code 0xc004f200."

If you close the error, you'll get this message:

  • "Let's try that again. Something happened while trying to set up Office. You can try again, but if that doesn't work, choose Continue."

These errors will appear if you try to redeem and activate Office before Windows can activate itself. To fix this problem, make sure your computer is connected to the Internet and check the Windows activation status:

  1. On the bottom left corner of your screen, right-click the Windows logo and click System.

  2. Under Windows activation, check for this message: Windows is activated.

  3. Once you've verified Windows is activated, start an Office application like Word. When the Let's get started window appears, click Activate.

In some cases, Windows may take up to 30 minutes to activate depending on Internet availability in your area. If you just activated Windows, you may want to wait a little bit before you activate Office to ensure that the Windows activation process has completed.

If the error continues to occur, use the easy fix solution. Manually modify the registry only if the easy fix solution doesn't work.

This troubleshooter runs on Windows PCs and can fix these errors.

  1. Select the Download button below.

    Easy fix download button indicating an automated fix is available
  2. Select your browser from the drop-down list to see how to save and then launch the troubleshooter.

    1. At the bottom of the browser window, select Save.

    2. In the next box that indicates cssemerg97275.diagcab is finished downloading, click Open.

    3. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. At the bottom of the browser window, select Open to open the cssemerg97275.diagcab file.

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "cssemerg97275.diagcab") to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. In the lower-lower left corner select the cssemerg97275.diagcab file and from the drop down, select Show in folder.

      Double-click the download, cssemerg97275.diagcab to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. Select Save File, and then OK.

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > cssemerg97275.diagcab, and then select the folder icon. Double-click the cssemerg97275.diagcab.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

Once you've run the easy fix solution, check the Windows activation status again and start an Office application to test if the error continues to occur. If it does, try the advanced troubleshooting steps below to manually modify the registry.

Warning: Serious problems might occur if you modify the registry incorrectly by using the Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Close all Office applications (including any Office setup windows).

  2. Press the Windows key and R on your keyboard at the same time to open the Run window.

  3. Type regedit and click OK.

  4. If a "User Account Control" window appears, click Yes to continue.

  5. Navigate to the following two locations using the folder structure in the left pane. If the second location doesn't exist, you can ignore it:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\OEM\OOBEMode

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\OEM\OOBEMode

  6. For both locations, double-click on the registry entry in the right pane to change the value.

  7. For both locations, change the value from OEM to OEMTA and click OK, then close the Registry Editor.

  8. Make sure you completed steps 6 and 7 for both locations (if they exist).

  9. Make sure that Windows is activated and that you have Internet access, then start any Office application to restart the Office setup wizard.

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