Enroll your mobile device in Office 365

Using your phone, tablet, and other mobile devices for work is a great way to stay informed and work on business projects while you’re away from the office. Before you can use Office 365 services with your device, you may need to first enroll it in Mobile Device Management for Office 365 (MDM). You do this when you add your work or school email account to your device for the first time.

Organizations choose MDM so that employees can use their mobile devices to securely access work email, calendars, and documents while the business secures important data and meets their compliance requirements. Learn about MDM in Office 365.

Important: When you enroll your device in MDM for Office 365, you might be required to set up a password, together with allowing the option for your work organization to wipe the device. A device wipe can be performed (from the Office 365 admin center), for example, to remove all data from the device if the password is entered incorrectly too many times or if usage terms are broken.

Supported devices

MDM works with most, but not all, mobile devices. The following are supported with MDM for Office 365.

  • iOS 7.1 or later

  • Android 4 or later

  • Windows 8.1 (phone or tablet) or later

If your device is not listed above, and you need to use it with MDM, contact your work or school administrator.

Set up your mobile device with MDM for Office 365

Follow the steps for your mobile device to set up MDM for Office 365:

iPhone or iPad

Android phone or tablet

Windows phone or tablet

Tip: If you're having trouble enrolling your device, see: Troubleshoot device enrollment with MDM for Office 365.

iPhone or iPad

  1. Tip: You won’t be able to send and receive email until you complete this step.

    Open the enrollment email message in the Inbox of your email app, and then choose Get started now.

    MDM_iOS_1_InitialEmaile

  2. In the upper-right corner of the Company Access Setup page, choose Begin.

    MDM_iOS_2_AccessSetup
  3. In the upper-right corner of the Device Enrollment page, choose Enroll.

    Note: If you have already enrolled in Intune, you will need update the app when taken to the Apple App Store.

    MDM_iOS_3_DeviceEnrollment
  4. In the upper-right corner of the Company Access Setup page, choose Continue.

    MDM_iOS_4_AccessSetup_B

    The compliance check may take a few minutes.

    MDM_iOS_5_CheckingCompliance
  5. In the upper-right corner of the Company Access Setup page, choose Continue.

    MDM_iOS_6_AccessSetup_C

If your organization manages your iOS email profile with a security profile (which is required so an admin can choose to wipe your device, for example, if you lose your phone), the next step is to delete your work or school email account. MDM for Office 365 will recreate the email account for you, and then MDM manages the account and a remote device wipe will work.

You have to do this if your organization has set up a security profile for iOS email, or your device won’t be compliant.

Tip:  If you can't access email a few minutes after completing these steps, go back to the original enrollment email and choose tap here to fix the problem.

Android phone or tablet

  1. Tip: You won’t be able to send and receive email until you complete this step.

    Open the enrollment email message in the Inbox of your email app, and then choose Get started now.

    MDM_Android_1_InitialEmail

  2. In the lower-right corner of the Company Access Setup page, choose BEGIN.

    Note: If you have already enrolled in Intune, you will need update the app when taken to the Google Play Store.

    MDM_Android_2_OverviewPageIncomplete
  3. In the lower-right corner of the Resolve Compliance Issues page, choose CHECK COMPLIANCE.

    MDM_Android_3a_ComplianceIssuesMinimized
  4. If there are compliance issues listed on the Resolve Compliance Issues page, choose How to resolve this for each one and then resolve that issue.

    When you have resolved all of the issues, choose CHECK COMPLIANCE in the lower-right corner.

    MDM_Android_3b_ComplianceIssuesExpanded
  5. In the lower-right corner of the Company Access Setup page, choose Continue.

    MDM_Android_4_OverviewPageComplete

Tip:  If email doesn’t start coming in, click Check to see if your device is compliant in the original enrollment email you received. You’ll learn if additional steps are needed.

Windows phone or tablet

  1. Tip: You won’t be able to send and receive email until you complete this step.

    Open the enrollment email message in the Inbox of your email app, and then choose Get started now.

    MDM_WindowsPhone_1_InitialEmail
  2. Near the bottom of the Company access setup page, choose BEGIN.

    You will be prompted for any input that is needed to enroll your device and to check compliance.

    MDM_WindowsPhone_2_BeginSetup
  3. When you have completed the necessary enrollment and compliance steps, in the lower-right corner of the Company access setup complete page, choose DONE.

    MDM_WindowsPhone_3_SetupComplete

Tip:  If email doesn’t start coming in, click Check to see if your device is compliant in the original enrollment email you received. You’ll learn if additional steps are needed.

What's next

After your device is enrolled in MDM for Office 365, you can start using Office apps on your device to work with email, calendar, contacts, and documents. Learn your way around Office 365.

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