Email program setup reference

You can access your email account/service by using Outlook Web App, the web browser version of Microsoft Outlook. Or you can use a desktop email program to access your email account/service. Desktop clients can be full-featured or can offer only basic features such as email and—sometimes—contacts. Clients that connect using Post Office Protocol (POP) or Internet Message Access Protocol (IMAP) offer basic features.

For information about how to connect a mobile phone or tablet to your account, see Phone and tablet setup reference.

In this article

Setting up full-featured clients

What else do I need to know about setting up full-featured clients?

Setting up POP3 and IMAP4 programs

Instructions for Windows-based email programs

Instructions for Mac-based email programs

Instructions for Amazon Kindle Fire

General instructions for other POP or IMAP email programs

Find your server settings

What else do I need to know about POP or IMAP client setup?

What if I want to know more?

Setting up full-featured clients

Using a full-featured email client, such as Outlook, Entourage, or Apple Mail, provides an optimal email and collaboration experience.

Set up email in Outlook 2010 or Outlook 2013

Set up email in Outlook 2007

Set up email in Outlook for Mac 2011

Set up email in Mac OS X Mail

Set up email in Windows 8 Mail

Set up email in Entourage 2008, Web Services Edition

What else do I need to know about setting up full-featured clients?

  • If your email account requires registration, you need to register it the first time you sign in to Outlook Web App. Connecting to your email account through Outlook or any other full-featured client fails if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect by using the full-featured client. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.

Setting up POP3 and IMAP4 programs

If your email account supports POP3 or IMAP4, you can choose from several different POP3 and IMAP4 email programs to connect to your account. The features supported by each email program vary. For information about the features offered by specific POP3 and IMAP4 email programs, see the documentation that's included with each program.

If the email program you’re using supports Exchange accounts (for example, Outlook, Entourage 2008, or Apple Mail for Mac), we recommend that you set up an Exchange connection to your account rather than a POP or IMAP connection. Exchange connections support more features than POP or IMAP connections. For more information see Supported email programs and features.

Note    If you don't know if your email account supports POP3 and IMAP4, contact the person (sometimes called an email administrator) who manages your mailbox.

Instructions for Windows-based email programs

Set up email in Mozilla Thunderbird 8.0

Set up email in the 2009 version of Windows Live Mail

Set up email in Windows Live Mail 2011 or Windows Live Mail 2012

Set up email in Outlook 2007 for IMAP or POP access

Set up email in Outlook 2010 or Outlook 2013 for IMAP or POP access

Instructions for Mac-based email programs

Set up email in Mozilla Thunderbird 8.0

Set up email in Entourage 2008 for IMAP or POP access

Set up email in Mac OS X Mail for IMAP or POP access

Instructions for Amazon Kindle Fire

Set up email on an Amazon Kindle Fire

General instructions for other POP or IMAP email programs

If instructions aren't listed for the program you're using, the following information may help you set up your email.

  • Email address: This is your full email address (for example, tony@contoso.com).

  • User name: Your user name is your full email address (for example, tony@contoso.com).

  • Password: This is the password for your email account.

  • Incoming mail server settings: These are your incoming (POP3 or IMAP4) server settings.

    • If you’re connecting to your Office 365 email, use the following settings.

Server name

Port

Encryption method

POP3

outlook.office365.com

995

Secure Socket Layer (SSL)

IMAP4

outlook.office365.com

993

SSL

  • Outgoing mail server settings: This is your Simple Mail Transfer Protocol (SMTP) server name.

    • If you’re connecting to your Office 365 email, use the following settings.

Server name

Port

Encryption method

SMTP

smtp.office365.com

587

Transport Layer Security (TLS)

  • Authentication settings: If the program allows you to set up advanced settings use the following:

    • Select the outgoing server requires authentication option.

    • Select the setting that lets you use the same user name and password for sending email option.

    • Don't select the setting for Secure Password Authentication.

Find your server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. The settings you need are listed in the tables under General instructions for other POP or IMAP email programs in this article.

If you’re not connecting to Office 365 email, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help, see Sign in to Outlook Web App.

  2. In Outlook Web App, on the nav bar, choose Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting, IMAP setting   , and SMTP setting.

What else do I need to know about POP or IMAP client setup?

  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages you email account to determine your Exchange ActiveSync server name.

  • Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are methods to help secure communications between your computer and the email server. Some email programs refer to SSL or TLS as "encryption." In most email programs, you need to open an "Advanced" setting or tab to set SSL for POP and IMAP connections and TLS for SMTP connections.

  • Your email program may automatically try to use port 110 if you're using POP or port 143 if you're using IMAP. If your email program shows port 110 or 143, be sure to select SSL encryption. Then, enter a port number of 995 to replace the default port number (110) if you're using POP or a port number of 993 to replace the default port number (143) if you're using IMAP.

  • Your email program may automatically try to use server port 25 for SMTP. If your email program shows port 25 for SMTP, be sure to select TLS encryption. Then, enter 587 to replace the default port number (25).

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through POP3 or IMAP4 fails if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your POP3 or IMAP4 program. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.

What if I want to know more?

Use IMAP or POP email programs

Supported email programs and features

Applies To: Outlook Web App, Outlook Web App for Office 365



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