Edit phone number

You can add mobile, home, or additional phone numbers to your copy of someone else's contact card--along with other information like their birthday for example. You can also edit and add more information to your own Skype for Business contact card.

Important: Skype for Business doesn’t support pauses, extension numbers, or special access codes. Use the keypad to enter the extension number or access code once the call is connected.

See the tip below if you want to enter an extension number that is displayed but not dialed.

Edit your copy of someone’s contact information

This information is stored in Outlook. You can also change the name of the person so it appears in your Contacts list as a nickname or other personalized name.

  1. On the person’s contact card, click the Contact tab, then click Add.

    Note: If you have more than one profile for this contact, a dialog box will open asking you which profile you want to change, and whether you’ll want to save the changed profile as the default once you have revised it. Make your selections, and then click OK.

  2. On the replica version of the contact card that opens, to change the contact’s name as it will appear in your Skype for Business display, type an alternate name for the contact in the Name field.

  3. Click the plus-sign (+) next to the Email, Phone, Address, and/or Birthday heading(s), then type the information you want to add into any of these fields. (You can’t change or add to the information listed under the Work heading.)

  4. Click Save.

Your changes should appear in Skype for Business and Outlook within several minutes.

International phone number format

When adding international phone numbers, type the + sign, then the country code followed by the local number. If you want, you can add parentheses and dashes for readability, but Skype for Business stores the number in international dialing format.

See the examples below, or search for your own country code.

Recipient's country/region

Country/ code

Local phone number

International phone number for Lync

China

86

(12) 3456789

+86123456789

France

33

01 02 03 04 05

+330102030405

United Kingdom

44

12345 678 910

+4412345678910

United States

1

(555) 555-0155

+15555550155

Venezuela

58

58 (3456) 789, 10, 11

+5834567891011

Tips:  You can enter an extension or access code that is displayed but not dialed:

  1. Enter the number in international format, beginning with a plus sign.

  2. Add a space at the end of the phone number, enter an X (for extension) or other special character, and then enter the extension number.

Lync edit phone number with extension added

  1. Skype for Business dials only the main number.

  2. Once the call is connected, use the Skype for Business keypad to enter the extension number or access code.

Edit phone number dialog box

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