Customer Refund form: options and information

Use the Customer Refund form to create refunds for customers. You can link a customer credit memo to a customer refund by opening the Customer Refund form from a saved customer credit memo.

You can print checks without closing the Customer Refund form or record credit card and cash payments directly from the form by clicking Issue Payment on the toolbar. You can choose to issue payments later.

Open the form

Do one of the following:

  • On the Customers menu, point to Customer Lists, and then click Invoices. On the Invoice List, double-click a Customer Credit Memo, and then, on the Actions menu, click Issue Refund.

  • On the Customers menu, click Customer Refund.

Form options

Form options and descriptions

Option

Description

Date

Displays the current date. Click the arrow next to Date to open the calendar and select another date.

No.

Displays a unique identifier for the document. It is based on incremental sequencing from the previous form of the same type. You can enter a different customer refund number.

Pay to

(Required.) Click the arrow next to Pay to to select a customer or select Add a new Customer.

Address

If you entered address information when you created a customer, the business address appears in the Address field. Click the arrow next to Address to select another address,

Pay from

(Required.) Click the arrow next to Pay from to select the account from which you are making the payment.

Amount

(Required.) Type the amount of the payment in dollars and cents, for example $101.56. You can type whole dollar amounts by typing the numbers and Microsoft Office Accounting 2008 adds the zeros.

Payment method

(Required.) Displays the type of payment that you are making. Click the arrow next to Payment method, and select Cash, Check, or Credit Card.

Option

Description

Cash

Payment is recorded when you save the form.

Check

Print Checks dialog box opens when you save the form and click Issue Payment on the toolbar.

Credit Card

Payment is recorded when you save the form. If you have signed up for credit card processing, the Microsoft Windows Live ID login box opens.

To be printed

If you select checks as the payment method, the To be printed check box is automatically selected. This allows you to save a payment form to print later and causes the Check no. field to be disabled. If you are recording a handwritten check, clear the To be printed check box, and then enter the check number in the Check no. field. If you select Cash or Credit Card, the field is unavailable.

Check no.

If you are recording a handwritten check, type the check number. The field is unavailable unless you select Check as the payment method and clear the To be printed check box.

Memo

Type information or comments that you want to be printed on a check or recorded for the payment.

Reference

Type a reference number that relates to the payment.

Ending balance

(Read-only.) Displays the current book balance of the selected bank account. Office Accounting 2008 updates the balance when you enter an amount in the Amount field.

Customer balance

Current balance with the selected customer. Accounting 2008 updates the balance when you select a customer and enter an amount in the Amount field.

Additional actions

Actions menu commands

On the Actions menu, you can select the following commands.

Click

To

New Customer Refund

Open a new Customer Refund form.

Edit

Edit a saved customer refund with a Not Issued status.

Note   A customer refund that has been issued cannot be edited; it can only be voided.

Void

Void a saved customer refund with an Issued or Not Issued status.

Issue Payment

Click to issue a customer refund check.

Mark as Issued

Change the status of a saved customer refund to issued.

Transaction History

Open the Transaction History report for the open record.

Transaction Journal

Open the Transaction Journal report for the open record.

Related topics

About customer credit memos

Handle a customer return or refund

Select payments to issue



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