Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Create and send a new email message, reply to an email message, forward an email message, and finish a draft message.

Create and send a new email message
  1. Select Home > New Email to start a new message.

    Note: If you have multiple email accounts, select the From drop-down list to choose the account you want the email message to be sent from.

  2. Enter the a name or email address in the To..., Cc, or Bcc field.

    • When you start typing an e-mail address, you can either select one of the suggested e-mail addresses, or continue typing the e-mail addresses.

    • Separate multiple recipients with a semicolon.

    • To choose a recipient's name from the address book, select To... and then choose the names you want.

    • Use Cc to send a copy of the email message.

    • Use Bcc to send a "blind copy" of the email message to a someone without letting others know about it.

    • If you do not see the Bcc box, select Options, and then select Bcc in the Show Fields group.

  3. In Subject, type the subject of the email message.

  4. Place the cursor in the body of the email message, and then start typing.

    Note: You can change the font or style, and check the grammar and spelling of the message before sending it.

  5. After typing out your message, select Send.

    Note:  If the Send button is not available, the email account needs to be configured.

Reply to an email message
  1. Select an email message.

  2. Select Reply in the Reading pane or on the Home tab of the ribbon.

  3. Enter text in the body of the email message, change or update the Subject if you want, and then select Send.

Forward an email message
  1. Select an email message.

  2. Select Forward in the Reading pane or from the Home tab of the ribbon.

  3. Type a name or email address in the To... field.

  4. If needed, edit the Subject and write a message.

  5. Select Send.

Finish a draft message
  1. Select the Drafts folder in the folders list.

  2. Choose the draft message to view it in the Reading pane.

  3. Select an option:

    • Continue editing if the email message needs to be changed before sending. After making changes, choose Send.

    • Select Discard if you decide not to send the message.

Note:  At any time, you can select Pop Out in the Reading pane, and edit your message in a separate window.

Want more?

Discover more courses like this at LinkedIn Learning

Create an email message

Mail in Outlook on the web for business

Send an email message to a contact group

To create a New Email from the home ribbon tab in the mail section click New Email on the top left hand side of the screen.

The first thing you'll need to decide is who the message is from if you have multiple email accounts set up.

The default account is my landon hotel account but don't forget I added a Gmail one too.

I can select that one in the view if I want to use that one instead of my landon hotel account.

After that I'll click my mouse in the To... field.

From here I can start typing an email address or a name if I have that user in my contacts or if I've emailed them recently.

I can start typing.

I can either select one of these emails to use it or continue typing.

I can also add a name from the address book.

I'll separate it with a comma and this time I'll click To...

It's going to bring up my address book search.

I can search for a name in here or because I have a small list I can select somebody's name in the view and then click the OK button.

If at any time I decide I don't want a name in there I can place my cursor next to it and delete it out of the To field.

I can also do the same thing for the Cc, carbon copy field, to send a copy to somebody else or the Bcc field, which means that whoever in this field will get a copy of the email but none of the other recipients will know.

I can click inside the Subject field and type a meaningful subject line for the recipient.

Finally, I can click my cursor in the body of the email and start typing.

I've already got some text so I'm going to paste it in right now to save some time.

If I decided I didn't want to send the message I can click the X in the top right hand side of the screen and close out of it.

However, in this case, I'm ready to send it.

So, I'll click the Send button. Off it goes.

Now let's reply to a message.

It's easy to Reply to a message. With any message selected in the view you can reply by either clicking Reply right at the top of the message in the preview pane or Reply from the home ribbon tab.

It's going to pop up a new email.

There's a few things I can do.

The first thing is I can change the subject line. I can click inside the body of the email.

Finally, if I don't like editing something inside this preview pane I can click Pop Out on the top left hand side.

It's going to bring up the same dialogue box that we saw when we created a new email message.

When you're ready to Send click the Send button and off it goes again.

There's one more thing I want to show you.

You can forward a message.

I can select a message, click the Forward button above the message or Forward on the ribbon tab and now I can select a user that I'm forwarding it to.

I'll click my cursor inside the To... field and put in a name.

I can edit the subject line or leave it alone.

When you're done click the Send button.

Once your message has been forwarded it'll be designated by the forwarding icon in the message itself.

It's the same for a reply.

It will be designated with a purple arrow pointing to the left.

That's how you can create new messages and stay on top of all of your correspondence.

Learning doesn't stop here. Discover more expert led tutorials at LinkedIn Learning. Start your free trial today, at

Enjoy one month of free access to LinkedIn Learning

Learn from recognized industry experts, and get the business, tech, and creative skills that are most in demand.

  • Get unlimited access to over 4,000 video courses.

  • Receive personal recommendations based on your LinkedIn profile.

  • Stream courses from your computer or mobile device.

  • Take courses for every level – beginner to advanced.

  • Practice while you learn with quizzes, exercise files, and coding windows.

  • Choose a plan for yourself or your entire team.

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!