Create DNS records at dotPH for Office 365

Caution: The dotPH website doesn’t support SRV records, which means several Skype for Business Online and Outlook Web App features won’t work. No matter which Office 365 plan you use, if you manage your DNS records at dotPH, there are significant service limitations, and you might want to switch to a different DNS hosting provider.

If you choose to manage your own Office 365 DNS records at dotPH despite the service limitations, follow the steps in this article to set up your DNS records for email, Skype for Business Online, and so on.

These are the main records to add. (Need more help? Get support.)

After you add these records at dotPH, your domain will be set up to work with Office 365 services.

To learn about webhosting and DNS for websites with Office 365, see Use a public website with Office 365.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note:  This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

  1. To get started, go to your domains page at dotPH by using this link. You'll be prompted to log in first.

    DotPH-BP-Configure-1-1

  2. On the Registered Domains page, in the Domain section, choose the name of the domain you are updating.

    DotPH-BP-Configure-1-2

  3. In the DNS Entries area, choose Add DNS Entries.

    (You may need to scroll down.)

    DotPH-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the following values.

    (Select the Type value from the drop-down list.)

    Domain

    Type

    Content

    (Leave this field empty.)

    TXT

    MS=msXXXXXXXX

    Note: This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    DotPH-BP-Verify-1-1

  5. Choose Add.

    DotPH-BP-Verify-1-2

  6. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the Domains page.

  2. On the Manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

    O365-BP-Verify-1-2

  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

    O365-BP-Verify-1-3

  4. Choose Next.

    O365-BP-Verify-1-4

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Add an MX record so email for your domain will come to Office 365

  1. To get started, go to your domains page at dotPH by using this link. You'll be prompted to log in first.

    DotPH-BP-Configure-1-1

  2. On the Registered Domains page, in the Domain section, choose the name of the domain you are updating.

    DotPH-BP-Configure-1-2

  3. In the DNS Entries area, choose Add DNS Entries.

    (You may need to scroll down.)

    DotPH-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the following values.

    (Select the Type value from the drop-down lists.)

    Domain

    Type

    Weight

    Content

    (Leave this field empty.)

    MX

    0

    For more information about priority, see What is MX priority?

    <domain-key>.mail.protection.outlook.com

    Note: Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    DotPH-BP-Configure-2-1

  5. Choose Add.

    DotPH-BP-Configure-2-2

  6. If there are any other MX records listed in the DNS Entries section, delete them:

    Begin by choosing the trash can icon for one of the other MX records.

    DotPH-BP-Configure-2-3

  7. In the confirmation dialog box, choose OK to confirm the deletion of that record.

    DotPH-BP-Configure-2-4

  8. Use the same two steps to delete any other MX records, until only the one that you created earlier in this procedure remains.

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Add the four CNAME records that are required for Office 365

  1. To get started, go to your domains page at dotPH by using this link. You'll be prompted to log in first.

    DotPH-BP-Configure-1-1

  2. On the Registered Domains page, in the Domain section, choose the name of the domain you are updating.

    DotPH-BP-Configure-1-2

  3. In the DNS Entries area, choose Add DNS Entries.

    (You may need to scroll down.)

    DotPH-BP-Configure-1-3

  4. Add the first of the four CNAME records.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Type value from the drop-down list.)

    Domain

    Type

    Content

    autodiscover

    CNAME

    autodiscover.outlook.com

    sip

    CNAME

    sipdir.online.lync.com

    lyncdiscover

    CNAME

    webdir.online.lync.com

    msoid

    CNAME

    clientconfig.microsoftonline-p.net

    DotPH-BP-Configure-3-1

  5. Choose Add.

    DotPH-BP-Configure-3-2

  6. Add the other three CNAME records.

    On the Registered Domains page, choose Add DNS Entries again, create a record using the values from the next row in the table, and then again choose Add to complete that record.

    Repeat this process until you have created all four CNAME records.

  7. Important: If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    Domain

    Type

    Content

    enterpriseregistration

    CNAME

    enterpriseregistration.windows.net

    enterpriseenrollment

    CNAME

    enterpriseenrollment.manage.microsoft.com

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Add a TXT record for SPF to help prevent email spam

Important: You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

  1. To get started, go to your domains page at dotPH by using this link. You'll be prompted to log in first.

    DotPH-BP-Configure-1-1

  2. On the Registered Domains page, in the Domain section, choose the name of the domain you are updating.

    DotPH-BP-Configure-1-2

  3. In the DNS Entries area, choose Add DNS Entries.

    (You may need to scroll down.)

    DotPH-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the following values.

    (Select the Type value from the drop-down list.)

    Domain

    Type

    Content

    (Leave this field empty.)

    TXT

    v=spf1 include:spf.protection.outlook.com -all

    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    DotPH-BP-Configure-4-1

  5. Choose Add.

    DotPH-BP-Configure-4-2

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Add the two SRV records that are required for Office 365

Caution: The dotPH website doesn’t support SRV records, which means several Skype for Business Online and Outlook Web App features won’t work. No matter which Office 365 plan you use, if you manage your DNS records at dotPH, there are significant service limitations, and you might want to switch to a different DNS hosting provider.

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Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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