Create DNS records at Whiz.in for Office 365

If Whiz.in is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

These are the main records to add. (Need more help? Get support.)

After you add these records at Whiz.in, your domain will be set up to work with Office 365 services.

If you have a SharePoint Online Public Website, you can set it up to use your custom domain for the website URL address, like www.your_domain.com.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note:  This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

  1. To get started, go to your domains page at Whiz.in by using this link. You'll be prompted to login first.

    Important: Before you login, choose Customer (not Reseller) in the drop-down list.

    WhizIn-BP-Configure-1-1

  2. In the Manage Orders drop down, choose List/Search Orders.

    WhizIn-BP-Configure-1-2

  3. On the List of Orders page, in the Domain Name section, choose the name of the domain that you are updating.

    WhizIn-BP-Configure-1-3

  4. In the DNS Management section, choose Manage DNS.

    (You may need to scroll down.)

    WhizIn-BP-Configure-1-4

  5. In the Manage Records for domain_name section, choose the TXT Records tab.

    WhizIn-BP-Verify-1-1-1

  6. In the List of TXT Records area, choose Add TXT Record.

    WhizIn-BP-Verify-1-1-2

  7. In the boxes for the new record, type or copy and paste the values from the following table.

    Host Name

    Value

    TTL

    @

    MS=msXXXXXXXX

    Note: This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    7200

    WhizIn-BP-Verify-1-2

  8. Choose Add Record.

    WhizIn-BP-Verify-1-3

  9. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the Domains page.

  2. On the Manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

    O365-BP-Verify-1-2

  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

    O365-BP-Verify-1-3

  4. Choose Next.

    O365-BP-Verify-1-4

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Back to top

Add an MX record so email for your domain will come to Office 365

  1. To get started, go to your domains page at Whiz.in by using this link. You'll be prompted to login first.

    Important: Before you login, choose Customer (not Reseller) in the drop-down list.

    WhizIn-BP-Configure-1-1

  2. In the Manage Orders drop down, choose List/Search Orders.

    WhizIn-BP-Configure-1-2

  3. On the List of Orders page, in the Domain Name section, choose the name of the domain that you are updating.

    WhizIn-BP-Configure-1-3

  4. In the DNS Management section, choose Manage DNS.

    (You may need to scroll down.)

    WhizIn-BP-Configure-1-4

  5. In the Manage Records for domain_name section, choose the MX Records tab.

    WhizIn-BP-Configure-2-1-1

  6. In the List of MX Records area, choose Add MX Record.

    WhizIn-BP-Configure-2-1-2

  7. In the boxes for the new record, type or copy and paste the values from the following table.

    Zone

    Value

    TTL

    MX Priority

    @

    <domain-key>.mail.protection.outlook.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    Note: Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    7200

    0

    For more information about priority, see What is MX priority?

    WhizIn-BP-Configure-2-2

  8. Choose Add Record.

    WhizIn-BP-Configure-2-3

  9. If there are any other MX records listed in the List of MX Records area, delete each of them.

    Find the first record to be deleted and, in the Name field, choose the domain_name.

    WhizIn-BP-Configure-2-4

  10. In the domain_name MX Record Details area, choose Delete Record.

    WhizIn-BP-Configure-2-5

  11. On the confirmation dialog box, choose OK.

    WhizIn-BP-Configure-2-6

  12. Use the same process to remove any other MX records in the list, until only the one that you added earlier in this procedure remains.

Back to top

Add the four CNAME records that are required for Office 365

  1. To get started, go to your domains page at Whiz.in by using this link. You'll be prompted to login first.

    Important: Before you login, choose Customer (not Reseller) in the drop-down list.

    WhizIn-BP-Configure-1-1

  2. In the Manage Orders drop down, choose List/Search Orders.

    WhizIn-BP-Configure-1-2

  3. On the List of Orders page, in the Domain Name section, choose the name of the domain that you are updating.

    WhizIn-BP-Configure-1-3

  4. In the DNS Management section, choose Manage DNS.

    (You may need to scroll down.)

    WhizIn-BP-Configure-1-4

  5. In the Manage Records for domain_name section, choose the CNAME Records tab.

    WhizIn-BP-Configure-3-1-1

  6. In the List of CNAME Records area, choose Add CNAME Record.

    WhizIn-BP-Configure-3-1-2

  7. Add the first of the four CNAME records.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    Host Name

    Value

    TTL

    autodiscover

    autodiscover.outlook.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    sip

    sipdir.online.lync.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    lyncdiscover

    webdir.online.lync.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    msoid

    clientconfig.microsoftonline-p.net

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    WhizIn-BP-Configure-3-2

  8. Choose Add Record.

    WhizIn-BP-Configure-3-3

  9. Add each of the other three CNAME records.

    In the List of CNAME Records area, choose Add CNAME Record again, create a record using the values from the next row in the table, and then again choose Add Record to complete that record.

    Repeat this process until you have created all four CNAME records.

  10. Important: If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    Host Name

    Value

    TTL

    enterpriseregistration

    enterpriseregistration.windows.net

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    enterpriseenrollment

    enterpriseenrollment.manage.microsoft.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

Back to top

Add a TXT record for SPF to help prevent email spam

Important: You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

  1. To get started, go to your domains page at Whiz.in by using this link. You'll be prompted to login first.

    Important: Before you login, choose Customer (not Reseller) in the drop-down list.

    WhizIn-BP-Configure-1-1

  2. In the Manage Orders drop down, choose List/Search Orders.

    WhizIn-BP-Configure-1-2

  3. On the List of Orders page, in the Domain Name section, choose the name of the domain that you are updating.

    WhizIn-BP-Configure-1-3

  4. In the DNS Management section, choose Manage DNS.

    (You may need to scroll down.)

    WhizIn-BP-Configure-1-4

  5. In the Manage Records for domain_name section, choose the TXT Records tab.

    WhizIn-BP-Configure-4-1-1

  6. In the List of TXT Records area, choose Add TXT Record.

    WhizIn-BP-Configure-4-1-2

  7. In the boxes for the new record, type or copy and paste the values from the following table.

    Host Name

    Value

    TTL

    @

    v=spf1 include:spf.protection.outlook.com -all

    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    7200

    WhizIn-BP-Configure-4-2

  8. Choose Add Record.

    WhizIn-BP-Configure-4-3

Back to top

Add the two SRV records that are required for Office 365

  1. To get started, go to your domains page at Whiz.in by using this link. You'll be prompted to login first.

    Important: Before you login, choose Customer (not Reseller) in the drop-down list.

    WhizIn-BP-Configure-1-1

  2. In the Manage Orders drop down, choose List/Search Orders.

    WhizIn-BP-Configure-1-2

  3. On the List of Orders page, in the Domain Name section, choose the name of the domain that you are updating.

    WhizIn-BP-Configure-1-3

  4. In the DNS Management section, choose Manage DNS.

    (You may need to scroll down.)

    WhizIn-BP-Configure-1-4

  5. In the Manage Records for domain_name section, choose the SRV Records tab.

    WhizIn-BP-Configure-5-1-1

  6. In the List of SRV Records area, choose Add SRV Record.

    WhizIn-BP-Configure-5-1-2

  7. Add the first of the two SRV records.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    Service Record Name

    Priority

    Weight

    Port

    Target

    TTL

    _sip_tls.domain

    (Where domain is your domain_name.)

    100

    1

    443

    sipdir.online.lync.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    _sipfederationtls_tcp.domain

    (Where domain is your domain_name.)

    100

    1

    5061

    sipfed.online.lync.com

    Important: Select the Fully Qualified Domain Name option and enter the value in this field.

    7200

    WhizIn-BP-Configure-5-2

  8. Choose Add Record.

    WhizIn-BP-Configure-5-3

  9. Add the other SRV record.

    In the List of SRV Records area, choose Add SRV Record again, create a record using the values from the other row in the table, and then again choose Add Record.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Back to top

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Back to top

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×