Create DNS records at United Domains for Office 365

Caution    Currently United Domains doesn’t support SRV records. This means that if you use United Domains for domain hosting, several Lync Online and Outlook Web App features won’t work. Learn about these service limitations to decide if you want to switch to a different DNS hosting provider.

If you choose to manage your own Office 365 DNS records at United Domains despite the service limitations, follow the steps in this article to set up your DNS records for email, Lync, and so on.

To get started, you need to find the DNS records for your domain at the United Domains website so you can update them.

These are the main records to add:

If you haven't yet verified your domain, you'll also need to add a record to do that:

If you have a SharePoint Online Public Website, you can set it up to use your custom domain.

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can take up to 72 hours for a changed record to propagate through the DNS system. If you’re having trouble adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Find your DNS records at the United Domains website

Task

What you’ll see

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at United Domains and sign in.

  2. On the My Domain List page, on the My Domains tab, find the domain that you’re changing.

  3. In the Manage column, choose DNS / NS.

    The Manage DNS / NS page opens.

UnitedDomains-Configure-2

Add MX record

Add an MX record so email for your domain will come to Office 365.

Task

What you’ll see

The MX record you'll add includes a value (the Points to address value) that looks something like this: <MX token>.mail.protection.outlook.com, where <MX token> is a value like MSxxxxxxx.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Mail DNS Config section.

  3. Choose MX record.

    Now you'll go to the Office 365 portal to get the MX value that you need.

  4. Sign in to Office 365 with your work or school account.

  5. Go to the Manage domains page.

  6. On the Manage domains page , choose Complete setup.

    Note   If you have already started this process, but not yet completed it, choose Fix issues instead.

  7. Follow the steps in the wizard and then, in the MX record section, copy the value listed under Points to address.

    You'll use this value in the record you're creating on the United Domains site, as described in the next step.

  8. On the United Domains page, in the top row for MX records (the row labeled 10), paste the Points to address value that you just copied from Office 365.

    (This is the highest-priority MX record.)

    For more information about priority, see What is MX priority?

  9. Choose Save.

    The Manage DNS / NS page updates with the message Changes were saved successfully.

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Remove any obsolete MX records.

If you have any old MX records for this domain that route email somewhere else:

  1. In the Subdomains and Advanced DNS Records area, choose delete next to each old record.

    The Manage DNS / NS page updates with the message dns records saved.

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Add CNAME records

Add the four CNAME records that are required for Office 365. If additional CNAME records are listed in Office 365, add those following the same general steps shown here.

Task

What you’ll see

Add the email (Exchange) Autodiscover CNAME record.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Subdomains and Advanced DNS Records section.

  3. Choose Add new record.

  4. In the empty row, choose CNAME Record.

  5. In the new record, make sure that the fields are set to precisely the following values:

    • Domain: autodiscover

    • Value: autodiscover.outlook.com

  6. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

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Add the Lync SIP CNAME record.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Subdomains and Advanced DNS Records section.

  3. Choose Add new record.

  4. In the empty row, choose CNAME Record.

  5. In the new record, make sure that the fields are set to precisely the following values:

    • Domain: sip

    • Value: sipdir.online.lync.com

  6. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

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Add the Lync Autodiscover CNAME record.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Subdomains and Advanced DNS Records section.

  3. Choose Add new record.

  4. In the empty row, choose CNAME Record.

  5. In the new record, make sure that the fields are set to precisely the following values:

    • Domain: lyncdiscover

    • Value: webdir.online.lync.com

  6. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

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Add the additional CNAME record that is required for Office 365.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Subdomains and Advanced DNS Records section.

  3. Choose Add new record.

  4. In the empty row, choose CNAME Record.

  5. In the new record, make sure that the fields are set to precisely the following values:

    • Domain: msoid

    • Value: clientconfig.microsoftonline-p.net

  6. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

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Add TXT record for SPF

Add the SPF TXT record for your domain to help prevent email spam.

Task

What you’ll see

You might already have other strings in the TXT value for this record (such as strings for marketing email), which is fine. Leave those strings in place and add this one, placing double-quotes around each string to separate them.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Scroll down to the Subdomains and Advanced DNS record section.

  3. Choose Add new record.

  4. In the empty row, choose TXT Record.

  5. In the new record, make sure that the fields are set to precisely the following values:

    • Domain: @

    • Value: v=spf1 include:spf.protection.outlook.com -all

      We recommend copying and pasting this value, so that all of the spacing stays correct.

  6. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

UnitedDomains-Configure-9

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Add SRV records

Add the two SRV records that are required for Office 365.

Task

What you’ll see

Add the SIP SRV record for Lync web conferencing.

Currently United Domains doesn’t support SRV records. Learn about this service limitation.

Add the SIP SRV record for Lync federation.

Currently United Domains doesn’t support SRV records. Learn about this service limitation.

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Add a record at United Domains to verify that you own the domain, if you haven’t already

Before you add the DNS records to set up your Office 365 services, Office 365 has to confirm that you own the domain you’re adding. To do this, you add a record at United Domains, following the steps below.

Note    This record is used only to verify that you own your domain; it doesn’t affect anything else.

Task

What you’ll see

Gather information from Office 365.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Manage domains page.

  3. On the Manage domains page, in the Action column for the domain that you are verifying, choose Start setup.

    Note   If you haven’t yet added a domain, see Add your domain to Office 365.

  4. On the Add a domain to Office 365 page, choose Start step 1.

  5. On the Confirm that you own your_domain page, in the See instructions for performing this step with drop-down list, choose General instructions.

  6. From the table, copy the Destination or Points to Address value. You’ll need it for the next step.

    We recommend copying and pasting this value, so that all of the spacing stays correct.

O365-P&E-Verify-1-2

O365-P&E-Verify-1-3

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Add a TXT record.

  1. On the United Domains website, open the Manage DNS / NS page.

    To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  2. Find the Config TXT DNS record section.

  3. In the empty row, in the TXT field, paste in the Destination or Points to Address value that you just copied from the table in Office 365.

  4. Choose Save.

    The Manage DNS / NS page updates with the message dns records saved.

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Verify your domain in Office 365.

Important   Wait about 15 minutes before you do this, so the record you just created can update across the Internet.

Go back to Office 365 and follow the steps below to request a verification check. The check looks for the TXT record you added to United Domains in the previous step. When it finds the correct TXT record, the domain is verified.

  1. Go to the Manage domains page.

  2. On the Manage domains page, in the Action column for the domain you are verifying, choose Start setup.

  3. On the Confirm that you own your_domain page, choose done, verify now and then, in the confirmation dialog box, choose Finish.

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Applies To: Office 365 Admin, Office 365 Small Business Admin



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