Office Support / Office 365 Admin / Domains

Create DNS records at Network Solutions for Office 365

If Network Solutions is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

These are the main records to add. Follow the steps below or watch the video. (Need more help? Get support.)

After you add these records at Network Solutions, your domain will be set up to work with Office 365 services.

If you have a SharePoint Online Public Website, you can set it up to use your custom domain for the website URL address, like www.your_domain.com.

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note    This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

Follow the steps below or watch the video.

  1. To get started, go to your domains page at Network Solutions by using this link. You'll be prompted to log in.

      Before you choose the Login button, first choose Manage My Domain Names in the Log In to: drop-down list.

    NetworkSolutionsBP-Configure-1-1

  2. Select the check box next to the name of the domain that you are modifying, and then choose Edit DNS.

    NetworkSolutionsBP-Configure-1-2

  3. Choose Manage Advanced DNS Records.

    (You may have to scroll down.)

    NetworkSolutionsBP-Configure-1-3

  4. Choose Advanced DNS Settings (Edit).

    NetworkSolutionsBP-Configure-1-4

  5. Scroll down to the Text (TXT Records) section, and then choose Edit TXT Records.

    NetworkSolutions-BP-Verify-1-1

  6. In the boxes for the new record, type or copy and paste the values in the following table.

    Host

    TTL

    Text

    @

    (The system will change this value to @ (None) when you save the record.)

    3600

    MS=msXXXXXXXX

    Note   This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    NetworkSolutionsBP-Verify-1-2

  7. Choose Continue.

    NetworkSolutionsBP-Verify-1-3

  8. Choose Save Changes.

    NetworkSolutionsBP-Verify-1-4

  9. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the manage domains page.

  2. On the manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

    O365-BP-Verify-1-2

  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

    O365-BP-Verify-1-3

  4. Choose Next.

    O365-BP-Verify-1-4

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Add an MX record so email for your domain will come to Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at Network Solutions by using this link. You'll be prompted to log in.

      Before you choose the Login button, first choose Manage My Domain Names in the Log In to: drop-down list.

    NetworkSolutionsBP-Configure-1-1

  2. Select the check box next to the name of the domain that you are modifying, and then choose Edit DNS.

    NetworkSolutionsBP-Configure-1-2

  3. Choose Manage Advanced DNS Records.

    (You may have to scroll down.)

    NetworkSolutionsBP-Configure-1-3

  4. Choose Advanced DNS Settings (Edit).

    NetworkSolutionsBP-Configure-1-4

  5. Scroll down to the Mail Servers (MX Records) section, and then choose Edit MX Records.

    NetworkSolutionsBP-Configure-2-1

  6. In the boxes for the new record, type or copy and paste the values from the following table.

    Priority

    TTL

    Mail Server

    10

    For more information about priority, see What is MX priority?

    3600

    <domain-key>.mail.protection.outlook.com.

    This value MUST end with a period (.).

    Note   Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    NetworkSolutionsBP-Configure-2-2

  7. Choose Continue.

    NetworkSolutionsBP-Configure-2-3

  8. Choose Save Changes.

    NetworkSolutionsBP-Configure-2-5

  9. If there are any other MX records, delete all of them by selecting Delete for each record and then, when they are all selected, choosing Continue.

    NetworkSolutions-BP-Configure-2-5-alt

  10. Choose Save Changes.

    NetworkSolutions-BP-Configure-2-6

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Add the CNAME records that are required for Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at Network Solutions by using this link. You'll be prompted to log in.

      Before you choose the Login button, first choose Manage My Domain Names in the Log In to: drop-down list.

    NetworkSolutionsBP-Configure-1-1

  2. Select the check box next to the name of the domain that you are modifying, and then choose Edit DNS.

    NetworkSolutionsBP-Configure-1-2

  3. Choose Manage Advanced DNS Records.

    (You may have to scroll down.)

    NetworkSolutionsBP-Configure-1-3

  4. Scroll down to the Host Aliases (CNAME Records) section, and then choose Edit CNAME Records.

    NetworkSolutionsBP-Configure-3-1

  5. In the boxes for the four new records, type or copy and paste the values from the following table.

    Alias

    TTL

    Refers to Host Name

    Other Host
    (select the Other Host option button)

    autodiscover

    3600

    (No setting)

    autodiscover.outlook.com.

    This value MUST end with a period (.).

    sip

    3600

    (No setting)

    sipdir.online.lync.com.

    This value MUST end with a period (.).

    lyncdiscover

    3600

    (No setting)

    webdir.online.lync.com.

    This value MUST end with a period (.).

    msoid

    3600

    (No setting)

    clientconfig.microsoftonline-p.net.

    This value MUST end with a period (.).

    NetworkSolutionsBP-Configure-3-2

  6.   If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    Alias

    TTL

    Refers to Host Name

    Other Host
    (select the Other Host option button)

    enterpriseregistration

    3600

    (No setting)

    enterpriseregistration.windows.net.

    This value MUST end with a period (.).

    enterpriseenrollment

    3600

    (No setting)

    enterpriseenrollment.manage.microsoft.com .

    This value MUST end with a period (.).

  7. When you have added all of the CNAME records that you need, choose Continue.

    NetworkSolutionsBP-Configure-3-3

  8. Choose Save Changes.

    NetworkSolutions-BP-Configure-3-4

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Add a TXT record for SPF to help prevent email spam

  For any one domain, you cannot have more than one TXT record for SPF. (If your domain has more than one SPF record, it may result in email errors, as well as delivery and spam classification issues.) If you already have an SPF record for your domain, then add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

Follow the steps below or watch the video.

  1. To get started, go to your domains page at Network Solutions by using this link. You'll be prompted to log in.

      Before you choose the Login button, first choose Manage My Domain Names in the Log In to: drop-down list.

    NetworkSolutionsBP-Configure-1-1

  2. Select the check box next to the name of the domain that you are modifying, and then choose Edit DNS.

    NetworkSolutionsBP-Configure-1-2

  3. Choose Manage Advanced DNS Records.

    (You may have to scroll down.)

    NetworkSolutionsBP-Configure-1-3

  4. Choose Advanced DNS Settings (Edit).

    NetworkSolutionsBP-Configure-1-4

  5. Scroll down to the Text (TXT Records) section, and then choose Edit TXT Records.

    NetworkSolutionsBP-Configure-4-1

  6. In the boxes for the new record, type or copy and paste the following values.

    Host

    TTL

    Text

    @

    (The system will change this value to @ (None) when you save the record.)

    3600

    v=spf1 include:spf.protection.outlook.com -all

    Note   We recommend copying and pasting this entry, so that all of the spacing stays correct.

    NetworkSolutionsBP-Configure-4-2

  7. Choose Continue.

    NetworkSolutionsBP-Configure-4-3

  8. Choose Save Changes.

    NetworkSolutions-BP-Configure-4-4

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Add the two SRV records that are required for Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at Network Solutions by using this link. You'll be prompted to log in.

      Before you choose the Login button, first choose Manage My Domain Names in the Log In to: drop-down list.

    NetworkSolutionsBP-Configure-1-1

  2. Select the check box next to the name of the domain that you are modifying, and then choose Edit DNS.

    NetworkSolutionsBP-Configure-1-2

  3. Choose Manage Advanced DNS Records.

    (You may have to scroll down.)

    NetworkSolutionsBP-Configure-1-3

  4. Choose Advanced DNS Settings (Edit).

    NetworkSolutionsBP-Configure-1-4

  5. Scroll down to the Service (SRV Records) section, and then choose Edit SRV Records.

    NetworkSolutionsBP-Configure-5-1

  6. In the boxes for the two new records, type or copy and paste the values from the following table.

    (Choose the Service and Protocol values from the drop-down lists.)

    Service

    Protocol

    TTL

    Priority

    Weight

    Port

    Target

    _sip

    _tls

    3600

    100

    1

    443

    sipdir.online.lync.com.

    This value MUST end with a period (.).

    _sipfederationtls

    _tcp

    3600

    100

    1

    5061

    sipfed.online.lync.com.

    This value MUST end with a period (.).

    NetworkSolutionsBP-Configure-5-2

  7. Choose Continue.

    NetworkSolutionsBP-Configure-5-3

  8. Choose Save Changes.

    NetworkSolutions-BP-Configure-5-4

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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Applies To: Office 365 Small Business Admin, Office 365 Admin



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