Create DNS records at Melbourne IT for Office 365

If Melbourne IT is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

These are the main records to add. Follow the steps below or watch the video. (Need more help? Get support.)

After you add these records at Melbourne IT, your domain will be set up to work with Office 365 services.

If you have a SharePoint Online Public Website, you can set it up to use your custom domain for the website URL address, like www.your_domain.com.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note:  This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

Follow the steps below or watch the video (start at :51).

  1. To get started, go to your domains page at Melbourne IT by using this link. You'll be prompted to log in.

    MelbourneIT-BP-Configure-1-1

  2. In the My Purchases section, choose Manage Domain Names.

    (You may need to scroll down.)

    MelbourneIT-BP-Configure-1-2

  3. Under Domain Name, select the check box next to the name of the domain that you want to edit.

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  4. Select Manage DNS, and then choose the Go button indicated in the following illustration.

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  5. Scroll down to the TXT Records section and, in the boxes for the new record, type or copy and paste the following values.

    HOSTNAME

    TXT VALUE

    Use your domain name.

    Example: contoso.com.

    This value MUST end with a period (.)

    MS=msXXXXXXXX

    Note: This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    MelbourneIT-BP-Verify-1-1

  6. Choose the Add button indicated in the following illustration.

    MelbourneIT-BP-Verify-1-2

  7. Choose Edit for the record that you have just created.

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  8. Select 3600 for the TTL (SEC) value.

    MelbourneIT-BP-Verify-1-4

  9. Choose Update.

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  10. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the Domains page.

  2. On the Manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

    O365-BP-Verify-1-2

  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

    O365-BP-Verify-1-3

  4. Choose Next.

    O365-BP-Verify-1-4

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Add an MX record so email for your domain will come to Office 365

Follow the steps below or watch the video (start at 4:03).

  1. To get started, go to your domains page at Melbourne IT by using this link. You'll be prompted to log in.

    MelbourneIT-BP-Configure-1-1

  2. In the My Purchases section, choose Manage Domain Names.

    (You may need to scroll down.)

    MelbourneIT-BP-Configure-1-2

  3. Under Domain Name, select the check box next to the name of the domain that you want to edit.

    MelbourneIT-BP-Configure-1-3

  4. Select Manage DNS, and then choose the Go button indicated in the following illustration.

    MelbourneIT-BP-Configure-1-4

  5. Scroll down to the MX Records section. In the boxes for the new record, type or paste the following values.

    HOSTNAME

    ADDRESS

    PRIORITY

    Use your domain name.

    Example: contoso.com.

    This value MUST end with a period (.)

    <domain-key>.mail.protection.outlook.com

    This value MUST end with a period (.)

    Note: Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    0

    For more information about priority, see What is MX priority?

    MelbourneIT-BP-Configure-2-1

  6. Choose the Add button indicated in the following illustration.

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  7. Choose Edit for the record that you have just created.

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  8. Select 3600 for the TTL (SEC) value.

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  9. Choose Update.

    MelbourneIT-BP-Configure-2-5

  10. If there are any other existing MX records, delete each of them by choosing Delete in the row for that record.

    MelbourneIT-BP-Configure-2-6

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Add the CNAME records that are required for Office 365

Follow the steps below or watch the video (start at 4:57).

  1. To get started, go to your domains page at Melbourne IT by using this link. You'll be prompted to log in.

    MelbourneIT-BP-Configure-1-1

  2. In the My Purchases section, choose Manage Domain Names.

    (You may need to scroll down.)

    MelbourneIT-BP-Configure-1-2

  3. Under Domain Name, select the check box next to the name of the domain that you want to edit.

    MelbourneIT-BP-Configure-1-3

  4. Select Manage DNS, and then choose the Go button indicated in the following illustration.

    MelbourneIT-BP-Configure-1-4

  5. Scroll down to the A, CNAME, AAAA Records section and create the first of the four required CNAME records:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Choose the TYPE value from the drop-down list.)

    HOSTNAME

    POINTS TO

    TYPE

    autodiscover.domain_name

    The "autodiscover" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    autodiscover.fourthcoffee.com

    autodiscover.outlook.com.

    This value MUST end with a period (.)

    CNAME

    sip.domain_name

    The "sip" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    sip.fourthcoffee.com

    sipdir.online.lync.com.

    This value MUST end with a period (.)

    CNAME

    lyncdiscover.domain_name

    The "lyncdiscover" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    lyncdiscover.fourthcoffee.com

    webdir.online.lync.com.

    This value MUST end with a period (.)

    CNAME

    msoid.domain_name

    The "msoid" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    msoid.fourthcoffee.com

    clientconfig.microsoftonline-p.net.

    This value MUST end with a period (.)

    CNAME

    MelbourneIT-BP-Configure-3-1

  6. Choose the Add button indicated in the following illustration to add the first record.

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  7. Choose Edit for the record that you have just created.

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  8. Select 3600 for the TTL (SEC) value.

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  9. Choose Update.

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  10. Create the second CNAME record by using the same procedure:

    In the boxes for the second record, type or copy and paste the values from the second row of the table above, choose Add to add the record, choose Edit for the new record, set its TTL (SEC) value to 3600, and then choose Update.

    Use the same process to add the third and fourth CNAME records, using the values from the third and fourth rows of the table.

  11. Important: If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    HOSTNAME

    POINTS TO

    TYPE

    enterpriseregistration.domain_name

    The "enterpriseregistration" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    enterpriseregistration.fourthcoffee.com

    enterpriseregistration.windows.net.

    This value MUST end with a period (.)

    CNAME

    enterpriseenrollment.domain_name

    The "enterpriseenrollment" value must be added to the beginning of your domain name as a single string, and separated by a period.
    For example:
    enterpriseenrollment.fourthcoffee.com

    enterpriseenrollment-s.manage.microsoft.com.

    This value MUST end with a period (.)

    CNAME

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Add a TXT record for SPF to help prevent email spam

Important: You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

Follow the steps below or watch the video (start at 6:01).

  1. To get started, go to your domains page at Melbourne IT by using this link. You'll be prompted to log in.

    MelbourneIT-BP-Configure-1-1

  2. In the My Purchases section, choose Manage Domain Names.

    (You may need to scroll down.)

    MelbourneIT-BP-Configure-1-2

  3. Under Domain Name, select the check box next to the name of the domain that you want to edit.

    MelbourneIT-BP-Configure-1-3

  4. Select Manage DNS, and then choose the Go button indicated in the following illustration.

    MelbourneIT-BP-Configure-1-4

  5. Scroll down to the TXT Records section. In the boxes for the new record, type or copy and paste the following values.

    HOSTNAME

    TXT VALUE

    Use your domain name.

    Example: contoso.com.

    This value MUST end with a period (.)

    v=spf1 include:spf.protection.outlook.com -all

    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    MelbourneIT-BP-Configure-4-1

  6. Choose the Add button indicated in the following illustration.

    MelbourneIT-BP-Configure-4-2

  7. Choose Edit for the record that you have just created.

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  8. Select 3600 for the TTL (SEC) value.

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  9. Choose Update.

    MelbourneIT-BP-Configure-4-5-DRAFT

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Add the two SRV records that are required for Office 365

Follow the steps below or watch the video (start at 6:47).

  1. To get started, go to your domains page at Melbourne IT by using this link. You'll be prompted to log in.

    MelbourneIT-BP-Configure-1-1

  2. In the My Purchases section, choose Manage Domain Names.

    (You may need to scroll down.)

    MelbourneIT-BP-Configure-1-2

  3. Under Domain Name, select the check box next to the name of the domain that you want to edit.

    MelbourneIT-BP-Configure-1-3

  4. Select Manage DNS, and then choose the Go button indicated in the following illustration.

    MelbourneIT-BP-Configure-1-4

  5. Scroll down to the SRV Records section and create the first of the two SRV records:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    Name

    Priority

    Port

    Weight

    Service

    Protocol

    Target

    Use your domain name.

    Example: contoso.com.

    This value MUST end with a period (.)

    100

    443

    1

    _sip

    _tls

    sipdir.online.lync.com.

    This value MUST end with a period (.)

    Use your domain name.

    Example: contoso.com.

    This value MUST end with a period (.)

    100

    5061

    1

    _sipfederationtls

    _tcp

    sipfed.online.lync.com.

    This value MUST end with a period (.)

    MelbourneIT-BP-Configure-5-1

  6. Choose the Add button indicated in the following illustration to add the first record.

    MelbourneIT-BP-Configure-5-2

  7. Choose Edit for the record that you have just created.

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  8. Select 3600 for the TTL (SEC) value.

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  9. Choose Update.

    MelbourneIT-BP-Configure-5-5-DRAFT

  10. Create the second SRV record by using the same procedure:

    In the boxes for the second record, type or copy and paste the values from the second row of the table above, choose Add to add the record, choose Edit for the new record, set its TTL (SEC) value to 3600, and then choose Update.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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