Office Support / Office 365 Admin / Domains

Create DNS records at GoDaddy for Office 365

If GoDaddy is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

These are the main records to add. Follow the steps below or watch the video. (Need more help? Get support.)

After you add these records at GoDaddy, your domain will be set up to work with Office 365 services.

If you have a SharePoint Online Public Website, you can set it up to use your custom domain for the website URL address, like www.your_domain.com.

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note    This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

Follow the steps below or watch the video.

  1. To get started, go to your domains page at GoDaddy by using this link. You'll be prompted to log in.

    GoDaddy-BP-Configure-1-1

  2. Under Domain Name, choose the name of the domain that you want to edit.

    GoDaddy-BP-Configure-1-2

  3. Choose DNS Zone File, and then choose Add Record.

    GoDaddy-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Record type and TTL values from the drop-down lists.)

    Record type

    Host

    TXT Value

    TTL

    TXT (Text)

    @

    MS=msXXXXXXXX

    Note   This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    1 hour

    GoDaddy-BP-Verify-1-1

  5. Choose Finish.

    GoDaddy-BP-Verify-1-2

  6. Choose Save Changes.

    GoDaddy-BP-Verify-1-3

  7. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the manage domains page.

  2. On the manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

    O365-BP-Verify-1-2

  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

    O365-BP-Verify-1-3

  4. Choose Next.

    O365-BP-Verify-1-4

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Add an MX record so email for your domain will come to Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at GoDaddy by using this link. You'll be prompted to log in.

    GoDaddy-BP-Configure-1-1

  2. Under Domain Name, choose the name of the domain that you want to edit.

    GoDaddy-BP-Configure-1-2

  3. Choose DNS Zone File, and then choose Add Record.

    GoDaddy-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Record type and TTL values from the drop-down lists.)

    Record type

    Host

    Points to

    Priority

    TTL

    MX (Mail Exchanger)

    @

    <domain-key>.mail.protection.outlook.com

    Note   Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    10

    For more information about priority, see What is MX priority?

    1 hour

    GoDaddy-BP-Configure-2-1

  5. Choose Finish.

    GoDaddy-BP-Configure-2-2

  6. If there are any other MX records, delete them all in the MX (Mail Exchanger) section of the Domain Details page. (Select each record and then, in the Actions column, choose the trash-can Delete icon.)

    GoDaddy-BP-Configure-2-3

  7. Choose Save Zone File.

    GoDaddy-BP-Configure-2-4

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Add the CNAME records that are required for Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at GoDaddy by using this link. You'll be prompted to log in.

    GoDaddy-BP-Configure-1-1

  2. Under Domain Name, choose the name of the domain that you want to edit.

    GoDaddy-BP-Configure-1-2

  3. Choose DNS Zone File, and then choose Add Record.

    GoDaddy-BP-Configure-1-3

  4. Create the first CNAME record:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Record type and TTL values from the drop-down lists.)

    Record type

    Host

    Points to

    TTL

    CNAME (Alias)

    autodiscover

    autodiscover.outlook.com

    1 hour

    CNAME (Alias)

    sip

    sipdir.online.lync.com

    1 hour

    CNAME (Alias)

    lyncdiscover

    webdir.online.lync.com

    1 hour

    CNAME (Alias)

    msoid

    clientconfig.microsoftonline-p.net

    1 hour

    GoDaddy-BP-Configure-3-1

  5. Choose Add Another.

    (You will not choose Finish until you have added all of the CNAME records that you need.)

    GoDaddy-BP-Configure-3-2

  6. Create the other three CNAME records:

    For each record, type of copy and paste the values from the next row of the table above into the boxes for that record. After creating the second and third records, choose Add Another.

    Repeat these steps until you have created all four of the CNAME records.

  7. Important   If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    Record type

    Host

    Points to

    TTL

    CNAME (Alias)

    enterpriseregistration

    enterpriseregistration.windows.net

    1 hour

    CNAME (Alias)

    enterpriseenrollment

    enterpriseenrollment.manage.microsoft.com

    1 hour

  8. When you have added the final CNAME record, choose Finish.

    GoDaddy-BP-Configure-3-3

  9. Choose Save Changes.

    GoDaddy-BP-Configure-3-4

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Add a TXT record for SPF to help prevent email spam

Important   You cannot have more than one TXT record for SPF for a domain. (If your domain has more than one SPF record, it may result in email errors, as well as delivery and spam classification issues.) If you already have an SPF record for your domain, then add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

Follow the steps below or watch the video.

  1. To get started, go to your domains page at GoDaddy by using this link. You'll be prompted to log in.

    GoDaddy-BP-Configure-1-1

  2. Under Domain Name, choose the name of the domain that you want to edit.

    GoDaddy-BP-Configure-1-2

  3. Choose DNS Zone File, and then choose Add Record.

    GoDaddy-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the following values.

    (Select the Record type and TTL values from the drop-down lists.)

    Record type

    Host

    TXT Value

    TTL

    TXT (Text)

    @

    v=spf1 include:spf.protection.outlook.com -all

    Note   We recommend copying and pasting this entry, so that all of the spacing stays correct.

    1 hour

    GoDaddy-BP-Configure-4-1

  5. Choose Finish.

    GoDaddy-BP-Configure-4-2

  6. Choose Save Changes.

    GoDaddy-BP-Configure-4-3

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Add the two SRV records that are required for Office 365

Follow the steps below or watch the video.

  1. To get started, go to your domains page at GoDaddy by using this link. You'll be prompted to log in.

    GoDaddy-BP-Configure-1-1

  2. Under Domain Name, choose the name of the domain that you want to edit.

    GoDaddy-BP-Configure-1-2

  3. Choose DNS Zone File, and then choose Add Record.

    GoDaddy-BP-Configure-1-3

  4. Create the first SRV record:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Record type and TTL values from the drop-down lists.)

    Record type

    Name

    Target

    Protocol

    Service

    Priority

    Weight

    Port

    TTL

    SRV (Service)

    @

    sipdir.online.lync.com

    _tls

    _sip

    100

    1

    443

    1 hour

    SRV (Service)

    @

    sipfed.online.lync.com

    _tcp

    _sipfederationtls

    100

    1

    5061

    1 hour

    GoDaddy-BP-Configure-5-1

  5. Choose Add Another.

    (You will not choose Finish until you have added the other SRV record.)

    GoDaddy-BP-Configure-5-2

  6. Create the other SRV record:

    Type or copy and paste the values from the second row of the table above into the boxes for the second record.

  7. Choose Finish.

    GoDaddy-BP-Configure-5-3

  8. Choose Save Changes.

    GoDaddy-BP-Configure-5-4

Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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Applies To: Office 365 Admin, Office 365 Small Business Admin



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