Note: The information in this topic applies to Business Contact Manager for Outlook items only.
When you work with a Business Contact, there are several ways you can communicate, including by e-mail messages, phone, or in person via business appointments. In addition, you can create files, business projects, or business notes that are related to the work you do with your Business Contact.
To make it easier to keep track of all the ways you communicate with your Business Contact, you can create communication history items and link them to a Business Contact record for future reference.
Create a communication history item
Open a Business Contact record.
On the Business Contact Manager menu, click Business Contacts.
Business Contacts are displayed in the Business Contacts list.
To open a Business Contact record, double-click it.
On the Ribbon, in the Communicate group, click the down arrow next to New History Item, and then click the item you want to create, such as a phone log or business note.