Course summary: Recall and replace sent messages

Recall or replace

You send an email message, and then you start to have second thoughts. First, see if you can use recall.

Click Fileto go to the Backstage. With Infoselected, open the list at the top of the page, and select the account you sent the email from. If it says Microsoft Exchange, and your recipients are on the same email system, you can use recall, which is the feature of the Exchange server. Go to Mail and click Sent Itemsin your folder list. Then, open the mail you want to recall or replace. Click File in the message to go to the Backstage. With Infoselected, click Resend or Recall, and click Recall This Message.

Now you choose what you want to do: recall the message, which means that you want to try to delete the message from the recipient's Inbox, or replace the message, which means you want to delete the original message and replace it with a new one.

Resend

You know that a message recall or replacement works if you receive a positive confirmation message. But if your confirmation shows that the recall failed, or you don't receive a confirmation at all, or if you’re not using Microsoft Exchange, then your original email probably wasn’t deleted. Try resending it with changes.

Click Sent Itemsin your folder list. Then, open the mail you want to resend. Go to the Backstage. And with Infoselected, click Resend or Recall, and click Resend This Message. Your original email opens with a Send button. Now you can rewrite the message, correct your mistakes or add the parts you forgot about. You may also want to explain why you are resending it. Then, click Send.

See also

Applies To: Outlook 2013



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